Tracy Cook
Conroe,TX
Summary
Adaptable professional with a quick-learning ability and talent for adjusting to new environments. Skilled in rapidly acquiring and applying new knowledge. Driven by a passion for continuous learning and successfully navigating change.
Overview
19
19
years of professional experience
Work History
Analyst II Infrastructure Services
DXC Technology
Houston, TX
10.2020 - 01.2024
- Managed support tickets for PC repairs
- Maintained records in asset management system
- Ensured accurate documentation and timely reporting
Computer Technician
Black Box Network Services
Houston, TX
03.2016 - 10.2020
- Managed support tickets for PC repairs and replacements
- Diagnosed and resolved hardware malfunctions
- Executed necessary repairs, re-imaged systems, and updated BIOS settings
- Provided hardware assistance to various clients
Receiving Supervisor
ISS Facility Services
Houston, TX
01.2011 - 10.2015
- Supervised systems for inbound and outbound cargo handling
- Oversaw employee development through comprehensive training programs
- Compiled and presented daily, weekly, monthly productivity reports
- Reviewed workforce distribution to maintain necessary staff in departments
O & M Administrative Assistant II
Johnson Controls
Houston, TX
02.2005 - 01.2011
- Assessed customer needs for upcoming events
- Collaborate with Audio-Visual Department on room configurations
- Handled customer service inquiries efficiently
- Managed inbound and outbound shipments efficiently
Skills
- Proficient in Microsoft Office Suite
- 60 Words Per Minute Typing
- Information Gathering
- Excellent Communication
- Self-Motivated Professional
- Remote Office Availability
- Event Planning Expertise
- Customer Engagement
- System Component Repair
- Frontend Development Skills
Timeline
Analyst II Infrastructure Services
DXC Technology
10.2020 - 01.2024
Computer Technician
Black Box Network Services
03.2016 - 10.2020
Receiving Supervisor
ISS Facility Services
01.2011 - 10.2015
O & M Administrative Assistant II
Johnson Controls
02.2005 - 01.2011
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