Tracy Diven
Roseville,CA
Summary
12 years experience. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing solutions within company guidelines, policies and procedures.
Overview
17
17
years of professional experience
Work History
Route Planner 1
UNFI, United Natural Foods
03.2020 - Current
- Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
- Determined most valuable and cost-effective routes for shipments, overseeing transit time, price and safety.
Customer Care Representative
UNFI, United Natural Foods
05.2018 - 03.2020
- Responded to customer needs through competent customer service and prompt problem-solving.
- Worked collaboratively with all department, from management to sales to routing.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained customers privacy and confidentiality.
- Organized, driven and effective interpersonal communicator verbally and with written word.
Customer Service Representative
GID Gap Inc Direct
09.2006 - 04.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Updated account information to maintain customer records.
Education
High School Diploma -
Chester Jr Sr High School
Chester, CASkills
- Citrix
- Problem-Solving Ability
- Time Management
- Call Volume and Quality Metrics
- Microsoft Word
Timeline
Route Planner 1
UNFI, United Natural Foods
03.2020 - Current
Customer Care Representative
UNFI, United Natural Foods
05.2018 - 03.2020
Customer Service Representative
GID Gap Inc Direct
09.2006 - 04.2017
High School Diploma -
Chester Jr Sr High School
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