Tracy Doren SHRM-CP
Sparks,NV
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills in a remote setting.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Personnel Analyst I
BCN Benefits at University of Nevada, Reno
Reno, NV
04.2018 - Current
- Responsible for analyzing benefit deductions and voluntary product billings
- Accounts are reconciled in a timely manner and communication on errors takes place immediately
- Work with employees on making full use of their benefits and answer questions regarding health insurance, voluntary products and retirement
- Assist in reviewing employee benefits documents checking for accuracy
- As needed I prepare disability paperwork, medical support orders, termination paperwork and other related documents
- I am the point of contact for billing issues for employees and vendors
- Co-Chair for our weekly Workday HR User's Governance Group where we discuss Workday issues and open, test and close tickets accordingly
- Primary tester in Workday for the benefits team.
Personnel Technician III
BCN Benefits at University of Nevada in Reno
Reno, NV
08.2016 - 04.2018
- Responsible for benefits onboarding for all of the northern NSHE campuses
- Determine benefits eligiblity and start the communication with the Public Employee Benefits Program to ensure that the employee has access to the appropriate benefits in a timely manner
- Communicate the benefit options either during the New Hire Orientation given twice monthly or if need be in a one-to-one meeting as appropriate
- Taking in enrollment paperwork making sure that all legal documents were provided to prove eligibility for benefits including but not limited to passports, J1 visas, birth certificates, marriage certificates and social security cards
- Reconciled pending files on a monthly basis and kept files up to date and accurate
- Daily communication with my team, NSHE employees, vendors and PEPB through email, phone calls, written word, Microsoft Teams and Zoom.
- Phone messages and emails returned in a quick and timely manner.
Shipping Specialist
Bounty Hunter Rare Wine & Spirits
American Canyon, CA
08.2014 - 07.2016
- Responsibilities included but were not limited to system shipping of product from warehouse to consumer
- Reviewed orders placed by the Wine Scouts for accuracy in product and shipping method
- Shared processing duties which involved making shipping tags and organizing paperwork for warehouse staff
- Tracked packages on an hourly basis to insure timely delivery and interception of misdirected packages
- Good communication with sales staff, shipping resources and warehouse staff was imperative
- Assisted the Wine Club Manager with processing wine club orders on a monthly basis
- During the holiday season I worked an excess of 60 hours per week to process corporate gift orders
- Shared responsibility for sitting on interviews and training of new hires in the office.
Administrative Assistant
Schramsberg Vineyards
Calistoga, CA
10.2011 - 08.2014
- Primary phone line for the winery
- Fielded incoming calls, directing them to the appropriate department and handling calls as I am able
- Updated wine club member’s records with updated shipping, credit card and contact information and provide tracking information as requested and assist with club members anyway I can.
- Responsible for the company calendar, making sure it is accurate and up to date
- Responsibilities include ordering office supplies, arranging water and janitorial deliveries, making sure invoices are processed and assist in club mailings and additional mailing support
- In the event that the reservationist is busy I set up reservationist for club members and consumers
- When necessary, send out marketing brochures and sales kits to potential customers and prepare marketing materials as needed for upper management
- Manage the donation records and make sure donations are sent out in a timely manner with appropriate marketing material
- Assist as needed for winery events in a wide range of capacities which include some weekend days
- As I am able and is needed I assist other departments.
Assistant, HR Director/Risk Mgt. Tech/Personnel Technician
Napa Valley Unified School District
Napa, Ca
11.2009 - 10.2011
- Started out as Assistant to the HR Director buy keeping her calendar, setting up appointments, typing up meeting notes, agendas, etc
- Kept director's files in order and helped to keep her organized
- Screened all calls, handling what I could myself and putting through as appropriate calls for her
- Managed the worker’s compensation files by processing claims, following up with employees, worked with director, supervisor and employee to create modified duty assignments as necessary
- Communicated with the third party insurer and accounting to maintain accuracy in compensation
- Attended quarterly meetings with the director and the third party insurer
- After being promoted to Personnel Technician I was responsible for new hire processing which included but was not limited to intake of all necessary paperwork for employment with the school district
- Evaluated applications, credential and college transcripts to determine eligibility for hire and salary placement and communicated with payroll department those details
- Maintained employee files and ensure that those files reflect current data in the employee database
- Responsibilities also include tracking of evaluations and leaves, processing additional earnings requests, preparing year to year contracts for teaching staff and management and proofing board documents
- Additionally, I performed tasks as required for our department.
Assistant Principal Secretary
Napa Valley Unified School District, Vintage High School
Napa, Ca
12.2007 - 11.2009
- Answered and screened phone calls to Assistant Principal
- Handled or referred issues to Assistant Principal or appropriate individual
- Took notes at administrative meetings and prepared agendas and minutes
- Sorted mail addressed to supervisor and handled accordingly
- Prepared responses as deemed necessary
- Managed appointments and calendar
- Scheduled room usage for meetings at the high school and district offices
- Gave reminders of upcoming events to staff
- Set up meetings and prepared materials
- Assisted in creation of the Master Schedule each year
- Handled registration for Assistant Principal and counselors for college conferences
- Organized college night workshop, award assembly and curriculum fair
- Prepared brochures for school events
- Proofread materials made available to parents and students
- Managed department budgets and prepared requisitions for purchase orders
- Ordered supplies for staff and faculty within budget parameters
- Approved additional costs above purchase orders and communicated with accounting on behalf of staff and faculty
- Assisted with selection process for students of the month and Board Citizens.
Education
No Degree - Office Operations
Napa Valley Adult School
Napa, CASkills
- Employee Orientation
- Human Resources Management Systems
- New Hire Onboarding
- Report Preparation
- Termination Documentation
- Documentation and Recordkeeping
- Database Maintenance
- Complex Problem Solving
- Adaptable to Changing Conditions
- Benefits Administration
- Willingness to Learn
- Temporary and Seasonal Employees
- Eligibility Determinations
- Sound Judgment
- Information Protection
- Analytical and Critical Thinking
- Logical and Methodical
- Relationship Building
- Microsoft Office
Affiliations
Society Of Human Resource Managemt
Certification
SHRM-CP since July 2019.
Timeline
Personnel Analyst I
BCN Benefits at University of Nevada, Reno
04.2018 - Current
Personnel Technician III
BCN Benefits at University of Nevada in Reno
08.2016 - 04.2018
Shipping Specialist
Bounty Hunter Rare Wine & Spirits
08.2014 - 07.2016
Administrative Assistant
Schramsberg Vineyards
10.2011 - 08.2014
Assistant, HR Director/Risk Mgt. Tech/Personnel Technician
Napa Valley Unified School District
11.2009 - 10.2011
Assistant Principal Secretary
Napa Valley Unified School District, Vintage High School
12.2007 - 11.2009
No Degree - Office Operations
Napa Valley Adult School