Tracy Douglas-Isler
Southfield
Work Preference
Summary
Seasoned leader with 17+ years at Home Depot, specializing in asset protection and team development. Expertise in Microsoft Office and contract negotiation, achieving a 15% reduction in incidents. Proven success in vendor management and strategic planning, enhancing customer satisfaction and industry compliance.
Overview
23
23
years of professional experience
2
2
Certifications
Work History
Night Freight Manager
Home Depot
Southfield
05.2000 - 01.2018
- Managed teams for 17.8 years, enhancing leadership skills and operational efficiency.
- Forklift operator and safety operation's trainer.
- Skilled with preparing power point presentations.
- Experienced in analyzing, evaluating, researching profit & loss sales and expenditures.
- Strong Interpersonal Communications; experienced in team building, interviewing, hiring, training, and retaining a diverse workforce.
- Conducted performance evaluations focusing on individual growth, future goals, and areas for improvement.
- Oversaw customer service, office management, and payroll accounting while specializing in flooring sales, tool rental, and contractor sales.
Senior Department Head and Night Duty Manager
Home Depot
Southfield
05.2000 - 01.2018
- Coordinated inventory management to ensure product availability, directly supporting sales performance.
- Developed strategic plans that increased customer satisfaction and improved service quality.
- Built vendor relationships through effective contract management and price negotiations.
- Ensured compliance with laws, regulations, and organizational standards.
- Provided leadership during crises to sustain productivity levels.
- Maintained relationships with key stakeholders, including suppliers and team members, to facilitate collaboration and support business objectives.
- Delegated tasks to staff while setting clear priorities and performance goals.
- Utilized technology for efficient inventory management and accurate sales reporting.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Direct Support Professional
Home Depot
Livonia
01.2000 - 05.2000
Regional Asset Protection Supervisor & Trainer
Wal-Mart Inc.
Bentonville
01.1995 - 05.1998
- Train Divisional Asset Protection Supervisors throughout the NW Region.
- Communicated corporate goals, objectives, policy changes, and enforced Osha safety protocol.
- Worked with store managers to enhance store operations, employee training programs, and safety and inventory control processes.
- Addressed food and safety exceptions via routine impromptu audits and evaluations.
- Collaborated with employees to enhance process execution, safety, and loss prevention at local levels.
- Implemented and maintained closed-circuit television systems locally and abroad, partnered with local managers to supervise inventory preparation, conducted store performance audits, and upheld acceptable profit-loss ratios for the division.
- Conducted annual analysis of corporate safety and asset protection protocols and recommended omissions and changes based on findings.
- Conducted regular audits to identify vulnerabilities in loss prevention strategies.
- Coordinated with management to assess risk factors impacting store assets.
- Resolved conflicts and addressed concerns related to asset security swiftly.
- Directed asset protection team to enforce security protocols, resulting in reduced theft.
- Conducted investigations into suspected internal and external theft cases.
- Conducted periodic reviews of employee performance against established standards of conduct related to asset protection practices.
- Recommended enhancements to existing security measures based on investigation findings, strengthening overall asset protection strategy.
- Performed undercover surveillance to observe customers and employees for possible criminal activity.
- Reviewed inventory reports regularly to identify discrepancies between actual stock levels and system-generated reports.
- Provided training on safety protocols, incident response procedures, and other related topics to staff members.
- Led efforts to secure program special projects that enhanced practice delivery for the division.
- Identified and resolved crime cases in partnership with local law enforcement agencies.
- Increased apprehensions and apprehension dollars by motivating and coaching direct reports for optimum productivity and performance.
- Represented region at corporate office town hall meetings.
- Achieved decrease in incidents.
- Monitored loss prevention operations to reduce impact of loss and identify theft and fraud.
- Investigated shrink results outside acceptable ranges to determine causes and prevent recurrence.
- Obtained positions of increasing responsibility based on expertise in loss prevention and store operations.
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
- Planned, organized and scheduled strategy collaboration with other asset protection specialists.
- Ensured compliance with all federal, state, and local laws regarding asset protection.
- Coordinated with law enforcement agencies in the investigation of theft cases involving suspects outside the store premises.
- Developed action plans to address identified security issues and risks.
- Implemented security policies and procedures designed to protect company assets from fraud or theft.
- Collaborated with management on strategies to reduce shrinkage through improved operational processes.
Education
Bachelor's Degree - Science in Psychology
University of Phoenix
Michigan04-2011
Associate Degree - Business Law, Critical Thinking And Psychology
Axia University of Phoenix -Online
Farmington Hills, Michigan04-2009
Skills
- Logistics management
- Freight routing
- Supply chain optimization
- Inventory management
- Cost analysis
- Contract negotiation
- Supplier management
- Contractor relations
- Asset protection
- Performance evaluation
- Problem-solving abilities
- Microsoft Office proficiency
- Team building initiatives
- Communication techniques
Languages
English, Fluent
Certification
Wicklander and Zulawskie Cetified twice
Accomplishments
Awards and Recognitions from Warehouse Club,Sam's Club a Div of Wal-Mart, and Home Depot will be presented if requested.
Timeline
Night Freight Manager
Home Depot
05.2000 - 01.2018
Senior Department Head and Night Duty Manager
Home Depot
05.2000 - 01.2018
Direct Support Professional
Home Depot
01.2000 - 05.2000
Regional Asset Protection Supervisor & Trainer
Wal-Mart Inc.
01.1995 - 05.1998
Bachelor's Degree - Science in Psychology
University of Phoenix
Associate Degree - Business Law, Critical Thinking And Psychology
Axia University of Phoenix -Online