Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Laciak

Aurora,Il

Summary

Dynamic logistics professional with extensive experience at CRST Transportation, excelling in load planning and rate negotiation. Proven track record in enhancing operational efficiency and customer satisfaction through effective communication and compliance monitoring. Skilled in TMS software and performance management, driving successful outcomes in freight management and driver supervision.

Overview

24
24
years of professional experience

Work History

Freight Broker / Driver Manager

KBA Transportation, LLC / Silvicom, Inc
Melrose Park, IL
08.2024 - 05.2025
  • Managed logistics for 10 to 12 hazmat OTR drivers, ensuring timely load pick-up and delivery.
  • Tracked shipments using GPS technology, providing status updates to clients.
  • Negotiated rates based on market trends to optimize profitability.
  • Entered all shipments into McLeod TMS for accurate billing records.
  • Ensured compliance with federal regulations for transporting hazardous materials.
  • Inspected cargo before loading to maintain safety standards.
  • Resolved driver issues, including breakdowns and payroll disputes, enhancing operational efficiency.
  • Coordinated shipping processes, collaborating with customers and brokers to streamline communications.

Logistics/Fleet Manager, Dedicated Solutions

CRST Transportation
Romeoville, IL
05.2022 - 10.2023
  • Managed eighteen drivers to optimize pickup and delivery operations for LTL and truckload.
  • Implemented routing strategies, coordinating with warehouse operations to enhance logistical flow and reduce costs.
  • Oversaw driver payroll and performance, ensuring compliance with DOT regulations and high driver satisfaction.
  • Led customer service initiatives, resolving issues promptly to maintain strong customer relationships.
  • Provided guidance on equipment usage and ensured employee training in safe operating procedures.
  • Reviewed driver logs for accuracy and regulatory compliance.
  • Resolved customer complaints regarding service issues and delays in delivery times.
  • Managed daily fleet department operations, including staffing, scheduling, and performance management.

Logistics/Fleet Manager

RJW Logistics Group
Woodridge, IL
08.2021 - 02.2022
  • Supervised dispatchers and a fleet of drivers to optimize local pickup and delivery operations.
  • Implemented McLeod TMS to enhance operational capabilities.
  • Coordinated with warehouse and supply chain teams for seamless freight management.
  • Resolved customer complaints related to service issues and delivery delays.
  • Maintained high customer satisfaction through proactive follow-up and issue resolution.
  • Promoted optimal productivity among employees in job tasks and duties.
  • Communicated effectively with management and drivers to build strong relationships.
  • Managed driver information to improve delivery scheduling accuracy.

Dispatch Supervisor

Central Transport
Aurora, IL
09.2020 - 08.2021
  • Optimized local pickup and delivery operations by managing dispatch of 20 city drivers.
  • Implemented efficient routing plans to enhance customer service experiences.
  • Ensured compliance with safety regulations and government standards across all operations.
  • Maintained operational communication systems to ensure equipment functionality and driver awareness.

Lead Load Planner

XPO - THIRD PARTY LOGISTICS PROVIDER
North Aurora, IL
07.2011 - 08.2020
  • Led load planning and troubleshooting for new account implementation, increasing operational efficiency.
  • Conducted daily strategy meetings with clients to ensure effective communication and alignment.
  • Analyzed scheduling to enhance efficiency and reduce costs, directly improving operations.
  • Maintained high on-time delivery rates and positive margins through effective management.
  • Communicated with carriers to guarantee safe and timely delivery of goods.
  • Coordinated shipments with customers, vendors, and internal teams to ensure timely order processing.
  • Investigated shipping delays and implemented corrective measures to resolve issues.
  • Negotiated competitive carrier rates aligned with customer needs while adhering to budget constraints.

City Dispatcher

The Custom Companies
Northlake, IL
07.2006 - 07.2011
  • Optimized night dispatch operations, improving routing efficiency and overall productivity.
  • Assisted day-shift dispatchers in managing over 40 route drivers to enhance operational flow.
  • Prepared detailed operational reports for management, highlighting performance metrics and challenges.
  • Provided on-call support for drivers and sales staff, promptly resolving issues.
  • Coordinated daily dispatch team operations to ensure timely task completion.
  • Ensured compliance with safety regulations during all vehicle dispatch processes.
  • Resolved customer complaints by providing accurate information or redirecting inquiries.
  • Tracked vehicle locations using GPS technology for efficient dispatch responses.

Dispatcher

Great Lakes Logistics
Romeoville, IL
05.2003 - 05.2006
  • Optimized routing and delivery schedules for 30-truck operation in collaboration with dispatch teams.
  • Maintained strong customer relationships through effective service and prompt issue resolution.
  • Resolved customer complaints to enhance satisfaction and build loyalty.
  • Provided billing support while training new employees on computer systems.
  • Assisted with truckload brokerage for in-house accounts, expanding service offerings.
  • Scheduled loads based on priority and equipment availability to maximize operational efficiency.
  • Coordinated logistics and delivery times by communicating with customers and drivers.
  • Delivered timely updates to customers regarding orders and requests.

Operations Supervisor

Cavalry Express / Athena Express
Elk Grove Village, IL
02.2001 - 04.2003
  • Coordinated truckload and LTL shipments with freight forwarders to optimize routing efficiency.
  • Supervised direct reports, ensuring team alignment and operational management effectiveness.
  • Managed customer service duties, including rate quotes and pickup/delivery follow-ups to enhance satisfaction.
  • Contributed to building strong customer relationships, directly impacting business growth and reputation.
  • Collaborated with vendors on product availability, pricing, and delivery schedules.
  • Oversaw daily operations, including personnel scheduling, task assignments, and progress monitoring.
  • Developed robust customer relationships through excellent service practices.
  • Supervised warehouse activities, including loading, unloading, order picking, and packing.

Education

Some College (No Degree) - History

Mount Mercy College
Cedar Rapids, IA

Some College (No Degree) - Business

Northern Illinois University
DeKalb, IL

Skills

  • Load planning
  • Rate negotiation
  • Customer service
  • Regulatory compliance
  • Freight management
  • Driver supervision
  • TMS software
  • Route optimization
  • Shipping documentation
  • Performance management
  • Safety protocols
  • Problem solving
  • Communication skills
  • Time management
  • Compliance monitoring
  • Dispatching software
  • Account management
  • Price quoting
  • Shipment services
  • Carrier selection
  • Deadline management
  • Performance tracking
  • Logistics management
  • Third-party logistics
  • Transportation management systems
  • Negotiation
  • Data entry
  • Distribution planning
  • Freight documentation
  • Transportation regulations
  • Route planning
  • Oversize cargo transport
  • Supply chain
  • Shipment tracking
  • Cost reduction strategies
  • Shipment inspection
  • Documentation verification
  • Freight tracking
  • Shipping and receiving

Timeline

Freight Broker / Driver Manager

KBA Transportation, LLC / Silvicom, Inc
08.2024 - 05.2025

Logistics/Fleet Manager, Dedicated Solutions

CRST Transportation
05.2022 - 10.2023

Logistics/Fleet Manager

RJW Logistics Group
08.2021 - 02.2022

Dispatch Supervisor

Central Transport
09.2020 - 08.2021

Lead Load Planner

XPO - THIRD PARTY LOGISTICS PROVIDER
07.2011 - 08.2020

City Dispatcher

The Custom Companies
07.2006 - 07.2011

Dispatcher

Great Lakes Logistics
05.2003 - 05.2006

Operations Supervisor

Cavalry Express / Athena Express
02.2001 - 04.2003

Some College (No Degree) - History

Mount Mercy College

Some College (No Degree) - Business

Northern Illinois University

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