Tracy Emerson

Customer Care Representative I

SelectRx Pharmacy

• Manage high-volume inbound calls assisting patients with medications, refills, billing, and account inquiries
• Provide updates on prescription status, shipping/tracking, and delivery timelines
• Document interactions and maintain accurate records using Pioneer Rx and CRM systems
• Utilize Five9 to handle calls efficiently and meet performance metrics
• Collaborate with internal teams to resolve issues and ensure timely medication fulfillment

Appointment Scheduler

Evansville Surgical Associates – Evansville, IN

• Scheduled appointments for 25+ physicians, including vascular surgeons, in a high-volume surgical practice
• Managed inbound calls, assisting patients with scheduling, referrals, and general inquiries
• Processed and tracked referrals using CureLink and Provider Flow to ensure timely scheduling
• Verified patient demographics and insurance information for accuracy and compliance
• Coordinated with providers and clinical staff to optimize scheduling and patient flow
• Maintained HIPAA compliance while handling sensitive patient information.

Birth Certificate Clerk

• Entered and processed birth certificate data accurately and efficiently
• Reviewed documents with parents to verify and correct information
• Submitted finalized records to state systems and coordinated announcements
• Notarized legal documents, including paternity acknowledgments
• Maintained compliance with legal and documentation requirements

• Supported Labor & Delivery and Postpartum units by managing patient flow, EMR documentation, and physician orders
• Coordinated admissions, deliveries, and discharges for mothers and newborns
• Processed and submitted birth certificates, ensuring accuracy and compliance with state requirements
• Performed notarizations and assisted families with required legal documentation
• Served as key communication link in a fast-paced hospital environment