Tracy Etienne
Phoenix
Summary
Accomplished Corporate Receptionist. Created a welcoming environment. Created a calm and professional reception environment. Delivered exceptional customer service. Self-driven receptionist. Improved inventory control. Expert in call handling protocols. Improved company-client relations. Specialized in visitor management.
Corporate professional with experience in front-desk operations and administrative support. Skilled in managing multi-line phone systems, greeting visitors, and coordinating schedules. Strong focus on collaboration and achieving results, adaptable to changing needs. Known for exceptional communication, organizational, and customer service skills.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Corporate Receptionist
Salvation Army
Phoenix, AZ
02.2022 - Current
- Trained new receptionists.
- Improved guest experience.
- Maintained confidentiality.
- Handled an average of 80 calls per day.
- Provided concierge services to visiting executives and clients.
- Managed visitor access compliance.
- Created a professional and welcoming environment for high-profile clients.
- Facilitated visitor information.
- Facilitated communication between senior management and staff.
- Security Cameras and badges.
Sales Representative
AVON
New York, NY
02.2021 - Current
- Implemented a targeted retention strategy.
- Offered actionable recommendations.
- Ensured timely follow-up.
- Coordinated with the technical support team.
- Reactivated dormant accounts.
- Conducted lead qualification.
- Utilized targeted outreach and market understanding.
- Implemented a consultative sales approach.
Family Caregiver
Surprise, AZ
05.2007 - 12.2020
- Promoted cognitive improvements.
- Set and updated caregiving goals.
- Collaborated with multiple specialists.
- Implemented effective symptom monitoring.
- Planned and organized indoor activities.
- Monitored changes in Jacque's health condition.
- Avoided missed visits.
- Established a customized emotional wellness routine.
Administrative Assistant
Sante Active
Henderson, NV
06.2000 - 07.2001
- Met deadlines for expense report submissions.
- Processed confidential documents with accuracy.
- Collaborated with cross-functional teams.
- Implemented an automated appointment booking system.
- Managed the office front desk.
- Liaised between departments for seamless communication.
- Improved client-facing operations.
- Ensured a professional and welcoming environment.
Aviation Storekeeper
United States Navy
Norfolk, VA
07.1988 - 07.1992
- Improved resource allocation for future procurement.
- Managed aviation tools and equipment inventory.
- Implemented improved stock rotation practices.
- Improved sustainability.
- Sorted and labeled aircraft components.
- Supported stockroom database accuracy.
- Prioritized inventory delivery schedules.
- Bookkeeping
- Executive Assistant
Education
Vocational - Natural Health Consultant
Stratford Career Institute
Mont-Royal, QC01-2024
Vocational - Administrative Assistance and Secretarial Science
Penn Foster
Chandler, AZ01-2023
Skills
- Conflict resolution
- Cross-department collaboration
- High-pressure environment engagement
- Inbound Inquiry Management
- Visitor log updates
- Adaptability to dynamic working environments
- Multitasking in fast-paced environments
- Visitor Management System
- Professional demeanor in high-profile interactions
- Reception Desk Management
- Front office operations
- Outbound call management
- Executive support
- Document presentation and formatting
- Security check-in procedures
- Data Entry and Record Keeping
- Customer service excellence
- Microsoft Office Suite proficiency
Certification
- Certificate | Credit Management | Federal Trade Commission | Washington, DC | 1999
- Certificate | Plane Captain | United States Navy | Norfolk, VA | 1990
Timeline
Corporate Receptionist
Salvation Army
02.2022 - Current
Sales Representative
AVON
02.2021 - Current
Family Caregiver
05.2007 - 12.2020
Administrative Assistant
Sante Active
06.2000 - 07.2001
Aviation Storekeeper
United States Navy
07.1988 - 07.1992
Vocational - Administrative Assistance and Secretarial Science
Penn Foster
Vocational - Natural Health Consultant
Stratford Career Institute
Who's Who In America
Best High School Student