Tracy Fizer
Clarksville
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
23
23
years of professional experience
Work History
Suspension & Creator Support Specialist
Bytedance / TikTok
06.2020 - 04.2026
- Content Moderation: Evaluated user accounts and live stream footage for guideline violations, making critical determinations on account restorations or permanent bans.
- Monetization Support: Advised high-value creators on payout cycles, resolved missing payment inquiries, and audited financial rewards for accuracy.
- User Advocacy: Managed the end-to-end appeal process, providing transparent communication regarding ban lengths and restoration eligibility.
- Program Growth: Reviewed and vetted Creator Rewards applications, ensuring only qualified users entered the platform's monetization ecosystem.
Member Services & Tech Support
Guidewell
08.2019 - 05.2020
- Delivered Tier 1 technical support and non-clinical assistance for members navigating digital health platforms.
- Managed departmental email communications, resolving complex inquiries with high efficiency and accuracy.
- Triaged clinical concerns to specialized teams while following up with members via outbound calls to ensure resolution.
Member Resolution Specialist
WellCare
11.2016 - 07.2019
- Improved Medicare Star ratings by providing high-touch customer service and proactive care gap assessments.
- Coordinated member resources, including home healthcare, transportation, and routine provider appointments.
- Educated members on preventative care benefits to improve long-term health outcomes and plan engagement.
Billing Specialist
United Health Group / Ingram and Associates
02.2013 - 10.2016
- Managed outstanding patient and insurance balances, achieving high reimbursement rates through diligent follow-up.
- Analyzed denial trends and reported irregularities to management to streamline the billing cycle.
- Maintained 100% compliance with HIPAA regulations while documenting claims resolutions.
Customer Service / Benefit Representative
Cigna
10.2008 - 02.2013
- Interpreted complex benefit plans and premiums for members, providing clarity on coverage and provider networks.
- Conducted forensic claim reviews to identify specific line-item errors or modifiers causing denials.
- Resubmitted corrected claims to ensure timely payment and reduced aging accounts.
Billing Representative
Xtend Healthcare
04.2003 - 06.2008
- Managed self-pay accounts for Providence Hospital, initiating contact within the 90-day billing cycle.
- Negotiated payment plans and assisted patients with charity care applications based on financial need.
Education
GED -
Pearl High School
Skills
- Attention to detail
- Critical thinking
- Customer service
- Complaint resolution
- Complaint handling
- Conflict resolution
- Glitch and bug resolution
Timeline
Suspension & Creator Support Specialist
Bytedance / TikTok
06.2020 - 04.2026
Member Services & Tech Support
Guidewell
08.2019 - 05.2020
Member Resolution Specialist
WellCare
11.2016 - 07.2019
Billing Specialist
United Health Group / Ingram and Associates
02.2013 - 10.2016
Customer Service / Benefit Representative
Cigna
10.2008 - 02.2013
Billing Representative
Xtend Healthcare
04.2003 - 06.2008
GED -
Pearl High School