Tracy French
Gainesville
Overview
22
22
years of professional experience
Work History
Clinical Services Rep/EMT/Drug Screen Trainer
Piedmont Urgent Care
Cumming, Ga
08.2021 - Current
- Coordinate patient flow, ensuring efficient service and enhancing customer satisfaction
- Collaborate with medical staff to improve patient care and operational efficiency
- Maintain accurate documentation, ensuring compliance and fostering patient trust
- Train colleagues in drug screening procedures, enhancing team competency and ensuring compliance with health standards
- Update professional knowledge through continuous training and education programs, enhancing overall service quality
- Maintain levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to provide proper urgent medical care
- Utilize oxygen tanks, EKG, and IVs to perform various medical procedures
- Maximize performance by monitoring daily activities and mentoring team members
Unit Assistant
Northeast Georgia Medical Center
Gainesville, Ga
01.2017 - 05.2020
- Ensured smooth unit operations by managing patient records and facilitating communication, enhancing team efficiency and patient satisfaction
- Streamlined EMR transition to EPIC, optimizing data accuracy and operational efficiency
- Coordinated patient transportation, promoting timely access to necessary medical services and treatments
- Ensured proper handling of confidential information through diligent adherence to HIPAA regulations while managing medical records.
- Managed inventory of essential supplies for the unit, minimizing stock shortages or delays in service delivery.
- Assisted nurses with essential tasks, contributing to high-quality patient care and satisfaction.
Medical/Lab Courier
STAT Delivery
Gainesville, Ga
04.2016 - 12.2016
- Demonstrated reliability and punctuality as a Medical/Lab Courier, ensuring timely and safe delivery of medical samples across various locations
- Utilized keen attention to detail to verify delivery accuracy and maintain integrity of sensitive medical materials during transit
Pharmacy Technician/Front End Supervisor
Kroger Marketplace
Gainesville, Ga
02.2014 - 07.2016
- Delivered exceptional customer service and optimized pharmacy operations, enhancing customer satisfaction and streamlining processes
- Trained and mentored new staff, ensuring adherence to best practices and maintaining a high standard of service
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team
Medical Assistant
Gastroenterology Associates of Gainesville
Gainesville, Ga
07.2012 - 08.2013
- Scheduled patient procedures, ensuring clarity in prep instructions, enhancing patient readiness
- Worked closely with healthcare professionals to ensure seamless patient experiences, emphasizing teamwork and proactive communication
Medical Assistant
Medlink
Gainesville, Ga
01.2011 - 09.2011
- Delivered patient care to underinsured patients, enhancing access to healthcare services
- Provided compassionate care and support to patients, fostering a welcoming and inclusive environment
Occ Med/Urgent Care Tech
Regional FirstCare
Athens, Ga
08.2002 - 12.2010
- Conducted precise medical assessments, ensuring accurate diagnostics and tailored treatment plans for diverse industrial environments
- Focused on achieving optimal patient outcomes by consistently applying best practices in occupational and industrial medicine
Education
Emergency Medical Technician - EMT I
Athens Technical College
Athens, Ga10.1995
High School Diploma -
Habersham Central High School
Mt Airy, Ga06.1987
Skills
- EPIC EMR
- Leadership
- Critical thinking
- Problem solving
- Teamwork
- Attention to detail
- Flexibility
- Communication skills
- Records management
- Data entry
- Phone etiquette
- Reception desk management
- Positive and professional
- Inventory management
- Pulmonary Function Testing
- Audiometry
- Drug and Breath Alcohol screening
- Sterile Technique
- IV placement
- Phlebotomy
Timeline
Clinical Services Rep/EMT/Drug Screen Trainer
Piedmont Urgent Care
08.2021 - Current
Unit Assistant
Northeast Georgia Medical Center
01.2017 - 05.2020
Medical/Lab Courier
STAT Delivery
04.2016 - 12.2016
Pharmacy Technician/Front End Supervisor
Kroger Marketplace
02.2014 - 07.2016
Medical Assistant
Gastroenterology Associates of Gainesville
07.2012 - 08.2013
Medical Assistant
Medlink
01.2011 - 09.2011
Occ Med/Urgent Care Tech
Regional FirstCare
08.2002 - 12.2010
Emergency Medical Technician - EMT I
Athens Technical College
High School Diploma -
Habersham Central High School