Tracy French
Eden Prairie,MN
Summary
To obtain a challenging opportunity in an administrative, accounting, or customer service position where knowledge, skills, and abilities can be fully utilized.
Skilled Assistant Customer Service Manager versed in effectively supervising and guiding customer service team members in conflict resolution and efficiency-boosting strategies. Analytical problem-solver with excellent mentoring and team leadership abilities. Adept at assisting associates with maintaining optimal customer satisfaction through skilled support and escalated issue-management.
Overview
28
28
years of professional experience
Work History
Teller
Wells Fargo
Burnsville, Minnesota
08.2024 - Current
- Process customer transactions, including deposits, withdrawals, loan payments and other banking services while maintaining accurate daily cash drawer balancing
- Issue money orders and cashier's checks and schedule customer appointments for bankers
- Resolve escalated account issues and provide transaction overrides for fellow tellers
- Identify customer financial needs and refer banking products including checking accounts and credit cards to meet branch goals
Assistant Customer Service Manager
Publix Super Markets Inc
Greensboro, USA
02.2024 - 06.2025
- Supervised customer service department operations including cash office, hiring and performance counseling for team of 15+ associates
- Resolved escalated customer issues and maintained compliance with company policies and cash handling procedures
Customer Service Team Leader
Publix Super Markets Inc
Covington, USA
08.2016 - 02.2024
- Processed onboarding paperwork and led virtual orientation for new hires, ensuring I-9 compliance and company policy adherence
- Monitored customer service registers for accuracy, resolved escalated customer complaints to enhance customer satisfaction, and scheduled manager interviews for timely issue resolution
Customer Service Staff
Publix Supermarkets Store
Conyers, USA
07.2012 - 07.2016
- Processed cash transactions, Western Union transfers, and money orders while maintaining drawer accuracy
- Trained staff in cash office procedures and resolved escalated customer complaints at service desk
Member Service Associate/Teller
Delta Community Credit
Suwanee, USA
05.2008 - 07.2012
- Processed transactions, opened/closed accounts, and funded loans while cross selling bank products
- Supported branch sales goals by recommending services based on member financial needs
- Balanced cash drawer, assisted with ATM/vault, and trained new tellers
Office Staff
Publix Supermarket
Stone Mountain, USA
12.1997 - 04.2008
- Reconciled daily and monthly cash, checks while maintaining 100% drawer accuracy
- Prepared end-of-day reports and managed front-end operations in high volume grocery environments
Education
Microsoft Office User Specialist -
Interactive College of Technology
Chamblee, GA05-2007
Skills
- Microsoft Office
- Word
- Excel
- Bank Reconciliation
- Accounts Payable
- Expense Reporting
- Cash handling
- Teller Transactions
- Funding Loans
- Training and mentoring
- Customer Relations
- Schedule Management
Timeline
Teller
Wells Fargo
08.2024 - Current
Assistant Customer Service Manager
Publix Super Markets Inc
02.2024 - 06.2025
Customer Service Team Leader
Publix Super Markets Inc
08.2016 - 02.2024
Customer Service Staff
Publix Supermarkets Store
07.2012 - 07.2016
Member Service Associate/Teller
Delta Community Credit
05.2008 - 07.2012
Office Staff
Publix Supermarket
12.1997 - 04.2008
Microsoft Office User Specialist -
Interactive College of Technology