Tracy Gall
Falling Waters,WV
Summary
Dynamic retail professional with extensive experience at Bed Bath & Beyond, excelling in inventory management and visual merchandising. Proven ability to enhance sales through strategic planning and team leadership. Recognized for fostering strong relationships and maintaining high standards of customer service while implementing effective loss prevention strategies.
Overview
23
23
years of professional experience
Work History
Environment Team Member
Michaels Craft Store
Hagerstown , Maryland
04.2024 - Current
- Operated cash registers to process payments from customers.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Trained new team members using approved training materials and information.
- Built and maintained working relationships with peers and upper management.
- Answered phone calls regarding inquiries about products or services.
- Monitored expiration dates on food items for freshness assurance.
- Greeted customers upon entering the store with friendly demeanor.
Merchandise Manager
Bed Bath & Beyond
Hagerstown , MD
06.2018 - 04.2022
- Developed and implemented strategic merchandising plans to maximize sales and profitability.
- Introduced new incentive and recognition supplier programs.
- Managed merchandise assortments, ensuring a balanced and appealing mix of products that meet customer demands.
- Monitored store operations to ensure compliance with company policies and procedures.
- Trained and supervised merchandising staff, fostering a team-oriented environment focused on performance and development.
- Oversaw the visual merchandising of products in-store and online to enhance customer experience and drive sales.
- Assisted customers in selecting appropriate items based on their individual needs.
- Implemented loss prevention strategies including monitoring security cameras, implementing check-out procedures.
- Ensured compliance with all company policies and industry regulations.
Assistant Manager
Kirlands
Hagerstown, Maryland
11.2015 - 05.2018
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Assigned work and monitored performance of project personnel.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Proposed or approved modifications to project plans.
- Monitored employee attendance records, timekeeping, and payroll information.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Maintained up-to-date knowledge of company products and services.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Retail Sales Associate
JOANN Fabrics and Crafts
Hagerstown, Maryland
09.2002 - 05.2015
- Maintained records related to sales for store management.
- Computed purchases and received and processed cash or credit payment.
- Participated in team meetings and training sessions.
- Answered customer inquiries regarding product features, pricing, and availability.
- Cleaned shelves, counters and tables to maintain organized store.
- Managed inventory levels on the sales floor, ensuring optimal stock availability.
Education
High School Diploma -
South Hagerstown
Hagerstown, Maryland06-1987
Skills
- Cash handling
- Inventory management
- Visual merchandising
Timeline
Environment Team Member
Michaels Craft Store
04.2024 - Current
Merchandise Manager
Bed Bath & Beyond
06.2018 - 04.2022
Assistant Manager
Kirlands
11.2015 - 05.2018
Retail Sales Associate
JOANN Fabrics and Crafts
09.2002 - 05.2015
High School Diploma -
South Hagerstown