Tracy Gardella

I put together our training department

Conducted 1-on-1 private training session, obedience sessions, and behavior modification programs. Assisted with the development of training curriculum and materials. Provided exceptional customer service and support to clients.

• Designed and implemented customized training plans for dogs, targeting specific behavioral issues.
• Demonstrated effective communication and teaching skills to educate owners on proper training techniques.
• Delivered exceptional customer service, resulting in a high rate of client satisfaction and repeat business.

Manage our day camp department

Evaluate new dogs to ensure they are compatible for our day camp, supervised our large day camp play group of 30 dogs, trained staff on safe dog handling and how to read a dogs body language, clean kennels and play yards.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.