Tracy Gill
Rent A Center Warehouse & Retail Store
Jacksonville,FL
22
years of professional experience
Dynamic store manager with over 10 years of experience in driving sales and improving customer service. Skilled in training and mentoring staff, optimizing inventory management, and fostering a positive work environment.
Work History
Store Manager
9 Years 3 Months- Managed vendor relationships, negotiating contracts that resulted in cost savings and improved service delivery.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Store Manager
11 Years- Led team to achieve operational excellence through effective training and mentoring programs.
- Streamlined inventory management processes, reducing stock discrepancies and improving order accuracy.
- Implemented customer service initiatives that enhanced satisfaction and loyalty in competitive market.
- Analyzed sales data to identify trends, driving strategic decisions for product placement and promotions.
- Developed staff scheduling strategies to optimize labor costs while ensuring adequate coverage during peak hours.
- Oversaw compliance with health and safety regulations, fostering a safe environment for employees and customers.
- Coordinated merchandising efforts that increased product visibility and improved overall store presentation.
Package Handler/Package Sorter
1 Year 2 Months- Operated machinery for efficient package handling and sorting.
- Loaded and unloaded packages, ensuring timely processing of shipments.
- Maintained a clean and organized workspace to promote safety standards.
- Collaborated with team members to streamline workflow processes.
- Monitored package quality and addressed discrepancies promptly.
- Followed safety regulations to maintain safe work environment.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
- Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
- Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
Education
GED
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Training and mentoring
Store opening and closing
Team leadership
Friendly and positive
Outstanding communication skills
Team leadership and coaching
Supply ordering
Store displays
Staff management
Timeline
Store Manager
Rent A Center Warehouse & Retail Store
03.2017 - CurrentRead More
Package Handler/Package Sorter
FedEx:Ground
06.2013 - 08.2014Read More
Store Manager
Flash Foods
04.2004 - 04.2015Read More
Florida Community College
GED
Read More