Tracy Gistand
Elizabeth City,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Hardworking Program Assistant bringing Master degree and experience in administrative and service-oriented positions. Willing to work hard and take on any role to learn and develop acquired skills while making positive contribution to program needs.
Overview
11
11
years of professional experience
Work History
Program Assistant
Durham VA Medical Center
Durham, NC
10.2002 - 05.2008
- Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
- Produced well-written, comprehensive reports and documents.
- Partnered with program management on recommendations, process improvements and corrective action plans.
- Coordinated monthly status calls to update teams on goals, strategies and developments while sharing best practices to enhance success.
- Maintained positive working relationship with fellow staff and management.
- Assisted organizational efforts by filing, entering data and answering phones.
- Maintained front desk to provide positive first impression.
- Handled incoming calls and directed callers to appropriate department or employee.
- Received and distributed mail, letters and packages.
- Answered phones and routed voicemails to respective employees.
- Offered reception coverage to relieve staff during absences or breaks.
Head Word Processor
Newport Naval Station Schools
Newport, RI
03.2000 - 10.2002
- Maintained strict adherence to deadlines, completing all assigned projects in a timely manner.
- Verified data entered into database by reviewing, correcting and deleting data.
- Scanned and printed files and paperwork, when needed.
- Optimized document layouts using advanced Word features such as tables, charts, headers, footers, and text boxes.
- Ensured error-free documents by conducting thorough proofreading and editing procedures.
- Collaborated with colleagues to produce cohesive, well-organized final drafts for client presentations. And various Class Graduations.
- Increased team productivity through efficient management of high-volume word processing tasks.
- Safeguarded sensitive information through meticulous handling of confidential materials and adherence to company policies.
- Facilitated smooth communication between departments by preparing accurate interoffice correspondence documentation.
Army Triple Hospital
Ent Department
Honolulu, HI
01.1997 - 04.1999
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Scheduling Appointments for patients.
Education
MBA - Business Administration
Strayer University
Washington, DC03.2006
Bachelor of Science - Health Occupations Teacher Education
Wayland Baptist University
Plainview, TX05.1999
Skills
- Travel Coordination
- Project Management
- Administrative Support
- Remote Working Experience
- Correspondence Management
- Data Entry
- Multiple Priorities Management
- Logistics Coordination
- Teamwork and Collaboration
- Proofreading and Editing
- Information Management
- Service Delivery Management
- Information Coordination
- Calendar Management
- Program Administration
- Progress Tracking
- Multitasking and Organization
- Budget Monitoring
- Staff Support
Education and Training
other,other
Timeline
Program Assistant
Durham VA Medical Center
10.2002 - 05.2008
Head Word Processor
Newport Naval Station Schools
03.2000 - 10.2002
Army Triple Hospital
Ent Department
01.1997 - 04.1999
MBA - Business Administration
Strayer University
Bachelor of Science - Health Occupations Teacher Education
Wayland Baptist University