Tracy Gordon
Support Services Supervisor
Dewey,AZ
Summary
Seasoned Support Manager specializing in employee and victim problem solving. Excellent communication and organizational abilities with a pragmatic and flexible mentality. Intelligent leader diligent in optimizing policies and procedures. Self-motivated supervisor brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
30
30
years of professional experience
Work History
Support Services Supervisor
Prescott Valley Police Department
Prescott Valley, Arizona
01.2019 - Current
- Plan, coordinate, and supervise activities and operations of five professional staff within Crime Prevention Unit.
- Work with partnering organizations including but not limited to AZPOST and NARTA regarding recruitment, interviewing, testing, background investigations and other pre-employment activities of all Police personnel and volunteers.
- Conduct and supervise community outreach, public information and crime prevention activities.
- Coached employees through day-to-day work and complex problems.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
Community Service Officer/Victim Services Specialist
Prescott Valley Police Department
Prescott Valley, Arizona
01.2016 - 01.2019
- Assisted in over 300 personnel background investigations.
- Conducted weekly public information/relations/social media releases.
- Provided support and resources to all over 3000 crime victims, including shelter, mental health referrals and counseling services.
- Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
Behavioral Health Technician
Decision Point Detox, Prescott Valley
Prescott Valley, Arizona
01.2014 - 01.2018
- Monitored patients for safety as they detoxed from narcotics
- Provided therapeutic support and education to patients
- Assisted RNs with patient
- Performed client intake procedures according to internal standards for new admissions.
- Facilitated on-site activities, support groups and outings for clients.
- Treated clients and families with respect and dignity.
- Counseled and mentored clients on substance use and life choices.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
Crime Prevention Specialist
Prescott Police Department
Prescott, Arizona
01.2009 - 01.2014
- Educated residents about various crime prevention techniques Garnered four nation awards for the police department
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Police Officer
Englewood Police Department
Englewood, Colorado
01.1987 - 01.2002
- Conducted interviews and background investigations for new and current employees.
- Investigated crimes, and provided various resources to victims.
- Instructed police officers on such topics as crime scene investigation, crisis negotiations and report writing.
- Adept at communicating with all demographics, resulting in a greater understanding for all concerned.
- Leadership
- Strive to create a cohesive and efficient team by implementing strategic and creative leadership and mentoring opportunities.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Investigated and reported crimes, accidents, offenses and damage to property.
- Answered emergency calls for help from citizens and business owners.
- Secured crime scenes, gathered evidence and questioned witnesses.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Gathered necessary information for court appearances and testified as witness under oath in court.
- Engaged with local individuals and community leaders to discuss crime reduction strategies.
- Ran personnel recruitment background investigations and interviewed potential job candidates.
Education
Bachelor of Arts - Criminal Justice
Columbia College
Aurora, Colorado12.1996
Skills
- Problem solving
- Time management
- Conflict resolution
- Professional Networking
- Verbal and Written Communication
- Information Confidentiality
- Teamwork and Collaboration
- Professional Relationships
Additional Information
- AWARDS , Unit of the year, Investigations, 2019 Prescott Valley Police Department community policing Officer award of the year, 2017, Prescott valley Police department Unit of the year, 2016, Community Services, Prescott Valley Police Department Civilian of the year, 2010, PRESCOTT Police Department Volunteer of the year, 2011, Circle L Ranch Animal rescue and sanctuary
Timeline
Support Services Supervisor
Prescott Valley Police Department
01.2019 - Current
Community Service Officer/Victim Services Specialist
Prescott Valley Police Department
01.2016 - 01.2019
Behavioral Health Technician
Decision Point Detox, Prescott Valley
01.2014 - 01.2018
Crime Prevention Specialist
Prescott Police Department
01.2009 - 01.2014
Police Officer
Englewood Police Department
01.1987 - 01.2002
Bachelor of Arts - Criminal Justice
Columbia College
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