Tracy Gornik
McHenry,IL
Summary
Highly skilled Patient Account Representative with experience in healthcare settings. Demonstrated strengths include managing patient accounts, ensuring accurate billing, and resolving account-related queries efficiently. Known for improving process efficiencies by implementing innovative solutions and maintaining strong relationships with patients and colleagues. Proven ability to contribute positively to team objectives and patient satisfaction levels.
Overview
23
23
years of professional experience
Work History
Patient Account Representative
RMS Lifeline
Deerfield, IL
02.2013 - 07.2024
- Managed and monitored the entire process of collection on accounts using NextGen system.
- Analyzed claim denials and worked closely with insurance carriers to promote reimbursement resolutions.
- Successful rate for appeals resolution
- Conducted monthly meetings with assigned practices and department staff to discuss initiatives.
- Processed refunds requests in compliance with state laws and regulations.
- Meet monthly collection and productivity goals set by the company metrics.
Patient Financial Service Coordinator
Advocate Condell Medical Center
Libertyville, IL
09.2001 - 01.2013
- Analyzed medical coding issues, insurance verification, and workers' compensation information.
- Reviewed insurance claims for accuracy prior to submission for payment processing.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
Education
Bachelor of Arts - Interior Design
Columbia College Chicago
Chicago, IL05-1980
Skills
- Medical Billing
- HIPAA Compliance
- Follow-up skills
- Registration
- Insurance Verification
- Medical terminology knowledge
- Team Collaboration
- Collections experience
Affiliations
- Bridge of Life - Roundup River Ranch Volunteer, Colorado
- Roundup River Ranch is a camp located in Colorado for children with serious illnesses. It is a camp where the children and families can spend time living in the moment of life and take a break from being a patient. The children and families are able to spend time at the ranch exploring through arts & crafts and physical activities. I was a volunteer at the ranch helping assist the children and their families with activities.
References
References available upon request.
Timeline
Patient Account Representative
RMS Lifeline
02.2013 - 07.2024
Patient Financial Service Coordinator
Advocate Condell Medical Center
09.2001 - 01.2013
Bachelor of Arts - Interior Design
Columbia College Chicago
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