TRACY GRAHAM
Kellogg Community College
Battle Creek,MI
1
Certification
23
years of professional experience
Results-driven administrative professional with experience in fast-paced office environments. Skilled in coordinating workflows, maintaining records, and delivering high-quality service that enhances student success and retention. Proven ability to support diverse student populations, faculty, and staff effectively.
Work History
Office Assistant
3 Years 8 Months- Provide daily administrative support to faculty, adjunct faculty, staff, and students, ensuring smooth departmental operations.
- Managed incoming calls, emails, and walk-in inquiries, ensuring clear and professional communication to enhance departmental responsiveness.
- Assist with scheduling meetings, maintaining departmental calendars, and coordinating room reservations.
- Maintain organized filing systems, departmental records, and confidential documents to support accuracy and compliance.
- Guided student workers on daily tasks, clarified departmental expectations, and fostered a positive work environment to support team development.
- Collaborated with multiple departments to complete shared tasks and ensure accurate information flow, contributing to overall departmental efficiency.
- Perform data entry, tracking, and documentation to support departmental reporting and student success initiatives.
- Demonstrate consistent reliability, professionalism, and adaptability in a dynamic academic environment.
Freight Payment Clerk
2 Years- Processed high-volume payments accurately, ensuring timely financial operations through automated accounting systems.
- Processed invoices and managed documentation for overage, shortage, and damaged returns.
- Resolved discrepancies through detailed analysis and communication with internal teams and vendors.
- Enhanced vendor relationships by providing timely responses and resolving issues effectively.
- Managed documentation for invoices related to overage, shortage, and damaged returns, supporting smooth transaction processes.
Accounts Receivable Clerk
14 Years- Managed accounts for receivable processes, including invoicing, payment posting, and account reconciliation.
- Collaborated with cross-functional teams to resolve complex billing issues, enhancing accuracy in accounts receivable.
- Prepared detailed aging reports to support month-end closing procedures and ensure timely financial reporting.
- Delivered exceptional customer service, strengthening long-term client relationships.
- Streamlined procedures to enhance processing efficiency, reducing turnaround time for invoicing and payments.
Education
Associate of Science - Business Management
Associate of Science - Business Entrepreneurship
Skills
Administration & Office Operations
Office administration
Staff support
Data management
Deadline management
Department collaboration
Customer relationship
Process improvement
Poised Under Pressure
Scheduling coordination
Professional demeanor
Certification
Certificate in Entrepreneurship, May 2025, iACT Entrepreneurship Bootcamp, Kellogg Foundation, May 2025, WorkKeys Scores: Applied Math – Silver, Graphic Literacy – Gold, Workplace Documents – Gold, Dean’s List: Fall 2024 (GPA 3.859), Spring 2024 (GPA 3.777), Fall 2025 (GPA: 3.670) and Spring 2025 (GPA: 3.670)
Timeline
Office Assistant
Kellogg Community College
2023.01 - CurrentRead More
Freight Payment Clerk
Kellogg's
2020.01 - 2022.01Read More
Accounts Receivable Clerk
Prairie Farms Dairy
2004.01 - 2018.01Read More
Kellogg Community College
Associate of Science from Business Entrepreneurship
Read More
Kellogg Community College
Associate of Science from Business Management
Read More