Tracy Gray
Pittsburgh,PA
Summary
With a proven track record at the City of Pittsburgh, I elevated team efficiency and customer satisfaction through innovative workflow processes and effective crisis management. Expert in humane animal treatment and proficient in Microsoft Office, my leadership significantly enhanced public safety and animal welfare, showcasing my adeptness in staff management and conflict resolution.
Overview
16
16
years of professional experience
Work History
Animal Control Acting Supervisor
City of Pittsburgh
04.2017 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Responded to and dispatched calls including after hours emergency calls.
- Organized court documents and allocated court appearances to Animal Control officers
- Increased officers productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior officers in their career development, sharing knowledge from years of experience in the field.
- Review daily reports and citations.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Collected, arranged, and input information into database system.
Animal Control Officer
City of Pittsburgh
11.2008 - Current
- Handled emergency situations calmly and effectively, employing appropriate restraint techniques for various species while prioritizing public safety.
- Enhanced public safety by responding to and investigating reports of animal abuse, neglect, and nuisance complaints.
- Facilitated positive outcomes in difficult situations by using conflict resolution skills when interacting with agitated or uncooperative individuals during field operations.
- Developed strong working relationships with the Humane Society, The PA Game Commision, and other agencies within the community for improved collaboration on shared goals.
- Captured domestic and wild animals.
- Investigated and gathered information regarding animal-related complaints.
- Assisted in successfully reuniting pets with owners through social media and microchip scanning devices
- Improved community relations through conducting educational presentations on responsible pet ownership and local animal laws.
- Identified and recorded animal breeds for [Type] records.
- Prepared for prosecutions related to animal treatment and gave evidence in court.
Education
Associate of Arts - Psychology
CCAC
West Mifflin, PASkills
- Training and mentoring
- Humane animal treatment
- Goal oriented
- Animal welfare laws
- Staff management
- Court testimony
- Animal investigations
- Conflict resolution
- Report preparation
- Customer service
- Task delegation
- Crisis management
- Proficient in microsoft word and excel
Timeline
Animal Control Acting Supervisor
City of Pittsburgh
04.2017 - Current
Animal Control Officer
City of Pittsburgh
11.2008 - Current
Associate of Arts - Psychology
CCAC
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