Tracy Guillet
West Hempstead,NY
Summary
To obtain a position to maximize leadership skills and knowledge. Relating to people with diverse educational, socioeconomic, and ethical backgrounds.
Overview
20
20
years of professional experience
Work History
Patient Access Services- Supervisor
Northwell Health
Manhasset, NY
04.2021 - Current
- Trained team members on proper procedures on how to navigate programs such as Invision, SCM and MedeAnalytics. Providing direct supervision, ongoing staff development and continuing education to employees.
- Evaluate and motive team in ongoing work performance, Conduct performance reviews.
- Kept operations consistent and efficient for maximum performance.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Increased employee moral by engaging team members in various work activities.
- Monitor and delegate daily workflow responsibilities to expedite registration completion. Ensuring support, quality and accuracy for successful outcome.
- Educate team members of changes in policies, procedures and system workflow.
- Ensures registrations created and completed by team members are complete and accurate by conducting monthly quality audits.
- Increased team members usage of MedeAnalytics to decrease denials and increase POS collection goals.
Access Service Representative
Northwell Health
New Hyde Park, NY
06.2014 - 04.2021
- Admit patients to ER and provided information regarding Hospital regulations and policies; such as Patient Bill of Rights, Health Care Proxy, NYS Laws and more.
- Interviewed patients to obtain demographics, insurance information, which is entered in ADT system.
- Obtain appropriate signatures on medical, clinical and financial forms.
- Verify insurance eligibility with third party carriers.
- Registered patients, routed documentation, and escorted individuals to procedure locations.
- Identified and collected copayments to meet patient financial obligations, including applicable deductibles.
Patient Access Representative
St. Francis Hospital
Roslyn , NY
03.2020 - 03.2021
- Verified completeness and accuracy of patients' information for documentation in EPIC System.
- Attended on-going training and professional development courses to become aware of new development in healthcare.
- Identified insurance payer sources and verified insurance coverage.
- Explained admitting procedures and obtained signatures on admission, clinical, and financial forms.
- Obtained and accurately entered demographic, clinical, and financial data into ADT system.
Medical Coordinator/Supervisor
QSAC
Jamaica, NY
06.2003 - 06.2014
- Supervise residential agendas and overlooked billing for clients receiving services.
- Assisted in coordinating and executing medical and psychiatrist appointments.
- Daily review of M.A.R to assure complete annual/ semi-annual reports for any Audits and assist residence during Audits.
- Acted as liaison between patients and physicians in order to identify health problems and develop treatment plans.
Education
Associate of Arts - Health Administration
Queensborough Community College of The City University of New York
Oakland Gardens, NY06.2023
Skills
- MS office suite, Excel, Access, Power Point
- Bilingual English/ Creole
- Sunrise (SCM)
- (PAI) Mede Analytics
- Team Work
- Health Pay 24
- Short Hand
- EPIC System
- Problem Solving
- 6 Access Service Experience
- Allscripts
- Invision
- Supervision Experience
- Medical Terminology
Timeline
Patient Access Services- Supervisor
Northwell Health
04.2021 - Current
Patient Access Representative
St. Francis Hospital
03.2020 - 03.2021
Access Service Representative
Northwell Health
06.2014 - 04.2021
Medical Coordinator/Supervisor
QSAC
06.2003 - 06.2014
Associate of Arts - Health Administration
Queensborough Community College of The City University of New York
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