ANGELICA REYNOLDS
Staten Island,USA
Summary
Experienced professional with versatile, reliable, and efficient 9+ years of experience in a variety of capacities supporting managers and executives in high-paced environments. Demonstrates familiarity and proficiency in the industry, solving complex issues and consistently delivering quality service with extensive hands-on experience to contribute to company success.
Overview
9
9
years of professional experience
Work History
Supervisor, Patient Access Services
Staten Island University Hospital, Northwell Health
Staten Island, NY
02.2023 - Current
- Designed and implemented a patient flow initiative that reduced registration bottlenecks and improved throughput.
- Coordinated daily interdisciplinary huddles to resolve intake issues promptly and shorten patient processing delays.
- Audited registration records and corrected documentation gaps to strengthen data integrity and support billing accuracy.
- Reviewed workflow patterns to identify failure points and implemented changes that reduced rework and increased consistency.
- Provided hands-on coaching during peak shifts to improve team performance and sustain patient service levels under high volume.
- Optimized scheduling and registration sequences to eliminate admissions bottlenecks and increase patient satisfaction.
- Delivered on-floor mentoring during surge periods to reinforce admission best practices and maintain staff confidence.
- Trained and coached new hires on admission procedures and escalation paths to build competence and maintain team performance.
- Analyzed peak-period staffing and redeployed resources across stations to reduce wait variability and stabilize service levels.
- Coordinated interdisciplinary escalation protocols with clinical units to shorten handoff delays and reduce registration retries.
Lead Ancillary Support Associate
Staten Island University Hospital, Northwell Health
Staten Island, NY
02.2022 - 02.2023
- Managed employee training for new hires over a period of 10 months, providing continuous guidance and mentorship that improved onboarding efficiency.
- Greeted, interviewed, and registered Emergency Room patients per shift, ensuring accurate and timely data entry.
- Verified all patient, guarantor, subscriber, and insurance information and entered same into department computer system.
- Explained hospital policies regarding admission, discharge, visiting, smoking, valuables, etc., to patients and their families.
- Provided information regarding Advance Directives, Patient Bill of Rights, and Notice of Privacy Practices, ensuring compliance and patient understanding.
- Communicated with Bed Management and reviewed Pre-Admit Tracking to obtain bed assignments on all admissions.
- Fully trained in more than one specialty and assisted as needed in other departments, contributing to department flexibility.
- Monitored schedules daily, ensuring all open slots were filled same day and working schedule to remove 'roadblocks.'
- Notified appropriate physicians of admissions, transfers, and consults, entering all pertinent information on the admitting board.
- Completed daily reconciliation of all patients, reviewed and updated daily census log, and maintained 'Left After Triage Log' and 'Missing Chart Log.'
- Performed routine clerical tasks, answering an average of 25 calls per day courteously, responding to requests for information, directing calls or taking messages, filing, photocopying, faxing information, and maintaining bulletin boards.
- Reported all equipment needing repair and initiated work orders within hours of identification.
Fulfillment Associate/Process Assistant
Amazon
11.2019 - 01.2022
- Provided clerical support to operations leaders, maintaining accurate records and timely communication to sustain workflow continuity.
- Prepared departmental correspondence and compliance documents to uphold operational standards and reduce errors.
- Maintained Excel reports and performed data entry to support managerial decision-making and process tracking.
- Created standard work procedures and resolved high volumes of trouble tickets to increase team consistency and productivity.
- Coordinated cross-team communications and tracked requests to ensure timely follow-up and resolution.
- Established written procedures for key functions to enable cross-training and preserve operational continuity.
- Communicated policies to associates and served as primary information source to ensure compliance and consistency.
- Resolved product issues and executed corrective actions using product troubleshooting expertise to restore service levels.
- Partnered with management to define and enforce quality control standards for fulfillment processes.
- Recorded product, packaging, and order information accurately on required forms and records to ensure traceability.
- Inspected containers, materials, and products to verify adherence to packing specifications and quality standards.
- Filled and packaged products using hand tools and equipment to meet production requirements and shipping schedules.
- Removed completed or defective products and staged them for transport or rework to maintain workflow efficiency.
- Assembled and prepared cartons, crates, and containers using hand tools to support shipping operations and reduce delays.
- Moved, sorted, and staged products, materials, and orders to support order fulfillment and inventory flow.
Admitting Representative/Emergency Department
Providence Regional Medical Center
01.2017 - 08.2019
- Conducted comprehensive patient interviews to collect admission data and ensured accurate documentation for medical records.
- Prepared and routed admitting and discharge records to appropriate departments to support timely patient flow and reduce delays.
- Explained admission forms and hospital policies to patients, obtained required signatures, and secured payments while clarifying financial responsibility.
- Performed insurance verification, authorizations, and notifications to facilitate timely billing and continuity of care.
- Maintained knowledge of healthcare reimbursement and managed care to support accurate billing procedures and claims processing.
- Responded to emergency department phone transfers and provided clear information to callers to support triage and intake.
- Communicated patient information to ancillary departments to coordinate diagnostics and expedite treatment delivery.
Education
Medical Assistant Certificate -
Pima Medical Institute
Seattle, Washington05-1998
High School Diploma - undefined
Nathan Hill High School
Lake City, Washington05-1995
Skills
- Proficient in MS Word, Excel, Access, PowerPoint, Attention to Detail, Knowledge of medical terminology
- Excellent Time Management, Teambuilding and Collaboration, Communication/Customer Service, Problem solving
- Data Entry and Analysis, Ability to form strong relationships with external and internal data providers
Timeline
Supervisor, Patient Access Services
Staten Island University Hospital, Northwell Health
02.2023 - Current
Lead Ancillary Support Associate
Staten Island University Hospital, Northwell Health
02.2022 - 02.2023
Fulfillment Associate/Process Assistant
Amazon
11.2019 - 01.2022
Admitting Representative/Emergency Department
Providence Regional Medical Center
01.2017 - 08.2019
High School Diploma - undefined
Nathan Hill High School
Medical Assistant Certificate -
Pima Medical Institute