Telia Bowman
Martinez,GA
Summary
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Access Representative
GuideHouse/Pediatrix Medical Group
Remote, EST
01.2025 - Current
- Provide accurate and timely registration, insurance verification, and billing in alignment with policy standards.
- Verifying patient demographics, insurance coverage, and eligibility.
- Demonstrating strong interpersonal and customer service skills to support patients and family members.
- Common use of OBR, Master Database, PBI, pMD, BBS, Peek-a-Boo, GPMS, NextGen, MS Excel, Word, and Windows.
- Register newborn nursery and labor&delivery patients for several hospitals.
- Managed patient registration process, ensuring accurate data entry and compliance with healthcare regulations.
- Analyzed registration processes and identified areas for improvement, leading to enhanced overall performance.
- Utilize EPIC system
Access Coordinator/Benefits Specialist/Authorization Specialist
Piedmont Hospital/University
Augusta, GA
03.2017 - 12.2024
- Coordinate clerical functions and act as a liaison among patients, staff, and healthcare professionals, ensuring seamless communication and collaboration.
- Adhere to HIPAA regulations, safeguarding patient privacy and security when managing sensitive information.
- Maintain accurate patient records by regularly updating personal and financial details, and verify insurance coverage using online eligibility systems.
- Process and communicate patient financial responsibilities based on insurance determinations at pre-registration, collecting fees as required.
- Assess and manage authorization paperwork, utilizing screening tools for self-pay patients and referring to financial counselors when appropriate.
Benefits Coordinator
Teleperformance
Augusta, GA
03.2014 - 03.2017
- Verified insurance coverage and confirmed benefit entitlements for plan participants, ensuring accuracy in the authorization process for medical procedures.
- Coordinated with behavioral health facilities to facilitate member access to appropriate care services.
- Managed the organization and verification of enrollment and benefits documentation, providing clear explanations to assist plan participants in making informed decisions.
Billing Specialist
Grove Transit
Hattiesburg, MS
09.2011 - 01.2014
- Coordinated with vendors and staff to collect required data, ensuring timely and accurate preparation of manual billing data from service reports.
- Processed billing, waivers, and insurance claims, maintaining meticulous records of daily mileage and gas expenditures for client pickups.
Office Secretary
Medical Management Options
Hattiesburg, MS
12.2010 - 09.2011
- Managed incoming communications by routing calls and correspondence, ensuring efficient and timely information flow.
- Maintained an organized filing system and effectively managed office duties, including material procurement and workspace organization.
Clinical Assistant
Pine Belt Mental Health Resources
Hattiesburg, MS
11.2006 - 12.2010
- Monitored client well-being and ensured safe transportation to work and medical appointments.
- Maintained accurate records of clients' daily activities and schedules for effective case management.
- Delivered basic care to patients, consistently providing high-quality service and support.
Education
Associate of Science - General Education
Troy University
Troy, AL12-2021
Basic Diploma - Diploma
Brookhaven High School
Brookhaven, MS05-1998
Skills
- Critical Thinking Skills
- Active Listening Skills
- Computer Skills: MS Word, Excel, PowerPoint, Access
- Professional
- Reliable
- Scheduling Diagnostic Procedures
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Medical terminology
- Healthcare systems navigation
- Multitasking and Organization
- Health insurance knowledge
- Registration management
- Documenting and Recording Information
- Verbal and Written Communication
- Authorizations Knowledge
- Epic software proficiency
Accomplishments
Performance Quality Audit for Registration percentage – 97% and above
Certification
- Member of The National Society of Leadership and Success, Troy University 2020
- Who's Who Among High School Students of America, Brookhaven High School 1998
Timeline
Patient Access Representative
GuideHouse/Pediatrix Medical Group
01.2025 - Current
Access Coordinator/Benefits Specialist/Authorization Specialist
Piedmont Hospital/University
03.2017 - 12.2024
Benefits Coordinator
Teleperformance
03.2014 - 03.2017
Billing Specialist
Grove Transit
09.2011 - 01.2014
Office Secretary
Medical Management Options
12.2010 - 09.2011
Clinical Assistant
Pine Belt Mental Health Resources
11.2006 - 12.2010
Basic Diploma - Diploma
Brookhaven High School
Associate of Science - General Education
Troy University