Natasha Ecklor
Patient Access Representative
Sparks,NV
Summary
Intelligent and resourceful professional with a documented history in sales, customer service, and leading associates to produce stellar results in the workplace seeking to bring persistent desire to exceed organizational expectations and comprehensive medical training to a dynamic healthcare organization.
Overview
28
28
years of professional experience
Work History
Patient Access Representative
Renown Health
06.2022 - 05.2025
Patient Access Specialist -Floater
Marshfield Clinic Health Systems
06.2019 - 06.2022
- Make, Reschedule, and Cancel appointments
- Following HIPPA practices
- Register patients and verify insurance
- Working with the MSS to schedule patients and working with the providers and their schedules
- Call and schedule referrals (Many VA)
- Send out reminder letters to patients
- Maintain customer service and loyalty to each and every patient
First Asst Manager
Courtesy Corporation (McDonalds)
10.2011 - 06.2019
- Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action
- Train or instruct employees in job duties or company policies or arrange for training to be provided
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management
- Interpret and communicate work procedures and company policies to staff
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints
- Resolve customer complaints or answer customers' questions regarding policies and procedures
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance
Owner/ General Manager
J & N Clean-up Services
10.2003 - 09.2015
- Recycle metals (ferrous and non-ferrous)
- Took care of profit and loss and taxes for each year
- Managed the payroll for the employees of the company
- Hired and trained each employee on the daily activities of picking up items
- Utilized leadership to establish and maintain a positive work environment
- Attend auctions, working with auctioneers, buy possible metals, and loaded said items, along with other potential customers
Waitress / Server / Bartender
Steve’s Anchor End
09.1997 - 11.2002
- Promptly took and delivered guest’s food and beverage order ensuring quality and accuracy
- Uphold a high level of customer service and guest satisfaction; exhibited a positive attitude
- Bussed tables, cleaned dining areas, restocked utensils, and calculated customers’ bills
- Observed and followed policies as they related to customer confidentiality
- Performed necessary opening and closing procedures to assure efficient operation
Education
Certified Medical Assistant -
MedCerts
05.2018
Associate of Science - Health Sciences - Medical Office and Billing Specialist
Ultimate Medical Academy
Associate’s Degree - Criminal Justice
Everest University
Skills
MS Word
Typing Speed: 45 WPM
able to work independently and in group
trustworthy
written and verbal communication
critical thinking skills
Patient education
Customer follow-up
Friendly and outgoing
Strong empathy
Proficiencies
MS Word, 45 WPM
Key Qualifications
- Insurance Verification & Reimbursement Processing
- Medicare / Medicaid Government Payers
- Third Party Payers
- Medical Billing
- Medical Office
- Medical Administrative
- Patient Registration
- Reappointing
- Medical Practice Management Systems
- Introduction to CPT & ICD-9 Coding
- Medical Terminology
- Medical Records Management
- HIPAA Compliance
Accomplishments
Completed level two out of three for the level up program that renown offered
Timeline
Patient Access Representative
Renown Health
06.2022 - 05.2025
Patient Access Specialist -Floater
Marshfield Clinic Health Systems
06.2019 - 06.2022
First Asst Manager
Courtesy Corporation (McDonalds)
10.2011 - 06.2019
Owner/ General Manager
J & N Clean-up Services
10.2003 - 09.2015
Waitress / Server / Bartender
Steve’s Anchor End
09.1997 - 11.2002
Associate of Science - Health Sciences - Medical Office and Billing Specialist
Ultimate Medical Academy
Associate’s Degree - Criminal Justice
Everest University
Certified Medical Assistant -
MedCerts