Julie Jacobs
Pueblo,Co
Summary
- 2 years of experience providing customer support in busy call center environments for public cable and cellular industry, USPS employers.
- An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
- Strategic-relationship/partnership-building skills listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.
- Patient Access Representative known for high productivity and efficiency in task completion. Specialize in patient registration, insurance verification, and appointment scheduling. Excel in communication, problem-solving, and time management skills, ensuring smooth operations within healthcare settings. Commit to delivering exceptional patient service by utilizing soft skills effectively in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Patient Access Representative
Parkview Hospital
Pueblo, CO
05.2022 - 11.2023
- Assembled registration paperwork and placed identification bands on patient.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Managed incoming faxes related to patient.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Created new patient accounts in EMR system as needed.
Csr
Kmart
09.2018 - 03.2019
- Maximize customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
- Presented friendly and positive attitude while communicating clearly with customers and colleagues
- Counted drawers at start and end of shift to validate daily records and uphold accounting accuracy
- Kept check-out areas clean, organized and well stocked to maintain attractive store
Customer service
Covergys
11.2015 - 10.2016
- Handle customer inquiries, complaints, billing questions and payment extension/service requests
- Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions
Customer service
J. C. Penny
05.2006 - 10.2007
- Customer service, cashier
Customer service
Convergys
10.2005 - 12.2006
- Customer service for USPS, handled incoming calls with tracking pkgs
Education
Associate. - General Studies
PCC
07.2015
Diploma -
South High School
06.2006
Skills
- Employee training
- Team leadership
- Problem-solving abilities
- Quality control
- Data management
- Retail sales
- Customer service
- MS Word
- Excel
- Access
- Handling
- Dispute Resolution
- Multiline Phone Use
- Registration management
- Health insurance knowledge
- Medical billing
- Patient registration
Awards
- Att&t training, 01/24/16
- Directv training, 12/19/15
References
- Kristina Masset, B-4 Day program, +17192527208
- Rachel Crawford, Dss, (719) 289-6797
Languages
English, Proficient
Skills
Intermediate, 2 years, Intermediate, 5 years, Expert, 2 years, Intermediate, 6 months
Timeline
Patient Access Representative
Parkview Hospital
05.2022 - 11.2023
Csr
Kmart
09.2018 - 03.2019
Customer service
Covergys
11.2015 - 10.2016
Customer service
J. C. Penny
05.2006 - 10.2007
Customer service
Convergys
10.2005 - 12.2006
Associate. - General Studies
PCC
Diploma -
South High School