Mariah Storlie
Centralia,WA
Summary
Flexible hard worker ready to learn and contribute to team success. Dynamic Patient Access Representative with a proven track record lexcelling in HIPPA compliance and registration. Recognized for strong empathy and problem-solving skills, efficiently reducing patient anxiety and enhancing service quality. Solutions in fast-paced healthcare environments. Experienced with patient registration, insurance verification, and data management. Utilizes strong organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Kaiser Permanente
Olympia, Washington
03.2023 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Reduced patient anxiety, providing clear explanations of procedures and addressing concerns compassionately.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- Greeted and assisted patients with check-in procedures.
- Engaged with patients to provide critical information.
- Trained new staff on filing, phone etiquette and other office duties.
- Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.
Bartender
Westside Tavern
Olympia, WA
03.2020 - 03.2023
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Cleansed glasses with sanitizing solution after each use.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
Front of House Manager
Hash Olympia
Olympia, WA
05.2018 - 04.2020
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which
resulted in reduced turnover rates. - Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Ensured consistent quality of service by regularly reviewing staff performance and providing constructive feedback during team meetings.
- Maintained high standards of cleanliness and organization throughout dining area and front-of-house operations, ensuring welcoming environment.
- Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
- Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent
guest experiences across shifts.
Shift Manager/Key Holder
Starbucks
Olympia, WA
05.2015 - 09.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Skills
- HIPAA compliance
- Patient registration
- Medical terminology
- Conflict resolution
- Effective communication
- Team collaboration
- Employee training
- Team leadership
- Customer follow-up
- Electronic health records
- Training coordination
- Healthcare systems navigation
- Payment processing
- Registration management
- Policy understanding
- Pre-admission requests
- Call screening
- Patient education
- Strong empathy
- Scheduling diagnostic procedures
Timeline
Patient Access Representative
Kaiser Permanente
03.2023 - Current
Bartender
Westside Tavern
03.2020 - 03.2023
Front of House Manager
Hash Olympia
05.2018 - 04.2020
Shift Manager/Key Holder
Starbucks
05.2015 - 09.2019