Tracy Hagan
Williamstown,NJ
Summary
Highly-Motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
27
27
years of professional experience
Work History
Telemetry Monitor Technician
Virtua Hospital- Lady Of Lourdes
Camden, NJ
02.2023 - Current
- Assisted in training new telemetry monitor technicians, sharing expertise and knowledge to help develop competent and confident staff members.
- Improved workflow efficiency by maintaining up-to-date documentation on monitored patients, including rhythm strips.
- Ensured accurate record-keeping for all monitored patients, facilitating timely interventions when necessary and promoting effective communication among healthcare team members.
- Responded promptly to alarm or changes in patients conditions.
Telemetry Monitor Technician
St Mary's Medical Center
Langhorne, PA
01.2020 - Current
- Assisted in training new telemetry monitor technicians, sharing expertise and knowledge to help develop competent and confident staff members.
- watch up to 52 patients at a time.
- Caliber heart rhythms every 8 hours or changes in rhythms.
- Call primary RN with any changes in patients rhythms.
- Document in charts the rhythm strip.
- screen employee temps for work day in main lobby or ground garage.
- Screen patient family members for visitation and explain visiting policy.
- Screen visitors for different areas of hospital for procedures and testing with questions and temperatures.
Registrar-Cardiology Services and Cath Lab
St Mary's Medical Center
Langhorne, PA
01.2022 - 07.2023
- Greeted every guest with personable approach and provided knowledgeable service.
- Medical Office duties such as: checking in patients for procedures, verifying insurance, answer phones, and schedule patients for different test.
- Calling doctor office for referral and special codes.
- Collect co-pays, filing, and make charts for doctors and nurses.
- Do pre-certifications for test and do follow up calls with patients.
- Multi-task thru out the day.
Telemetry Monitor Technician
Virtua Hospital-Voorhees
Voorhees, NJ
06.2022 - 02.2023
- Improved workflow efficiency by maintaining up-to-date documentation on monitored patients, including rhythm strips.
- Demonstrated strong attention to detail when analyzing cardiac patterns for subtle yet significant changes that could indicate potential complications or emergencies.
- Assisted nurses in providing quality patient care through accurate interpretation of cardiac rhythms and timely communication of changes.
Customer Service Representative
TJ Maxx Dept Store
Abington, PA
10.2017 - 07.2020
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with products selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, provide frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm. friendly demeanor.
- Set up and activate customer accounts.
Telemetry Monitor Technician
Abington Memorial Hospital
Abington, PA
03.2006 - 07.2019
- Assisted in training new telemetry monitor technicians, sharing expertise and knowledge to help develop competent and confident staff members.
- Improved workflow efficiency by maintaining up-to-date documentation on monitored patients, including rhythm strips and vital signs.
- Demonstrated strong attention to detail when analyzing cardiac patterns for subtle yet significant changes that could indicate potential complications or emergencies.
- Maintained strict adherence to hospital policies and procedures related to confidentiality, infection control, and safety protocols during daily activities.
- Oversee monitor techs in a lead role.
- Maintain a work schedule with monitor techs.
Telemetry Monitor Technician
Frankford Torresdale Hospital
Philadelphia, PA
02.1998 - 03.2006
- Demonstrated strong attention to detail when analyzing cardiac patterns for subtle yet significant changes that could indicate potential complications or emergencies.
- Educate patients on cardiac conditions and treatments in easy-to-understand terminology.
- Respond promptly to any alarms or changes in patients conditions.
Owner/Operator
Hagan's Deli
Philadelphia, PA
10.1997 - 07.2001
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Owner of small deli.
- Overseeing 10 employees.
Education
Bachelor of Arts - Psychology
Widener University
Chester, PA05.2012
Associate of Arts - Liberal Arts And General Studies
Community College of Philadelphia
Philadelphia, PA05.2006
Skills
- Basic Life Support
- HIPAA Guidelines and Regulations
- Patient Records Management
- EKG Knowledge
- Cardiac Rhythm Monitoring
- Telemetry Equipment Maintenance
- Heart Rhythm Interpretation
- Documentation
- Vitals Monitoring
- Patient Relations
- Data Transcription
- Medical Office Duties
- Scheduling
Timeline
Telemetry Monitor Technician
Virtua Hospital- Lady Of Lourdes
02.2023 - Current
Telemetry Monitor Technician
Virtua Hospital-Voorhees
06.2022 - 02.2023
Registrar-Cardiology Services and Cath Lab
St Mary's Medical Center
01.2022 - 07.2023
Telemetry Monitor Technician
St Mary's Medical Center
01.2020 - Current
Customer Service Representative
TJ Maxx Dept Store
10.2017 - 07.2020
Telemetry Monitor Technician
Abington Memorial Hospital
03.2006 - 07.2019
Telemetry Monitor Technician
Frankford Torresdale Hospital
02.1998 - 03.2006
Owner/Operator
Hagan's Deli
10.1997 - 07.2001
Bachelor of Arts - Psychology
Widener University
Associate of Arts - Liberal Arts And General Studies
Community College of Philadelphia