Tracy Hale
Baltimore,MD
Summary
Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
12
12
years of professional experience
Work History
Barista/Cashier
Sage Dining Services ( RPCS)
Baltimore, MD
08.2022 - 03.2025
- Cleaned work areas, equipment, utensils, dishes, and silverware.
- Stored food in designated containers and storage areas to prevent spoilage.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Portioned and wrapped the food, or place it directly on plates for service to patrons.
- Placed food trays over food warmers for immediate service, or store them in refrigerated storage cabinets.
- Informed supervisors when supplies are getting low or equipment is not working properly.
- Weighed or measured ingredients.
- Assisted cooks and kitchen staff with various tasks as needed, and provide cooks with needed items.
- Washed, peeled and/or cut various foods to prepare for cooking or serving.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Stocked shelves with ingredients needed to make coffee drinks.
Barista/Customer Service Cashier
John Hopkins Bayview Medical Center
Baltimore , Ohio
05.2021 - 08.2022
- Received payment by cash, check, credit cards, vouchers, or automatic debits.
- Issued receipts, refunds, credits, or change due to customers.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change.
- Greeted customers entering establishments.
- Maintained clean and orderly checkout areas.
- Established or identified prices of goods or services using a cash register or optical price scanner.
- Issued trading stamps, and redeem food stamps and coupons.
- Resolved customer complaints.
- Answered customers' questions, and provided information on procedures or policies.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Cashier/Prep Cook
SAGE Dining Services ( Boy's Latin )
Baltimore , Ohio
08.2015 - 03.2020
- Received payment by cash, check, credit cards, vouchers, or automatic debits.
- Issued receipts, refunds, credits, or change due to customers.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change.
- Greeted customers entering establishments.
- Maintained clean and orderly checkout areas.
- Established or identified prices of goods or services using a cash register or optical price scanner.
- Issued trading stamps, and redeem food stamps and coupons.
- Resolved customer complaints.
- Answered customers' questions, and provided information on procedures or policies.
Cashier
CVS ( Caremark)
Towson, MD
02.2015 - 07.2015
- Company Overview: Seasonal
- Received payment by cash, check, credit cards, vouchers, or automatic debits.
- Issued receipts, refunds, credits, or change due to customers.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change.
- Greeted customers entering establishments.
- Maintained clean and orderly checkout areas.
- Established or identified prices of goods or services using a cash register or optical price scanner.
- Issued trading stamps, and redeem food stamps and coupons.
- Resolved customer complaints.
- Answered customers' questions, and provided information on procedures or policies.
- Seasonal
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Cashier
Dollar Tree Inc.
Towson , MD
05.2013 - 02.2015
- Received payment by cash, check, credit cards, vouchers, or automatic debits.
- Issued receipts, refunds, credits, or change due to customers.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change.
- Greeted customers entering establishments.
- Maintained clean and orderly checkout areas.
- Established or identified prices of goods or services using a cash register or optical price scanner.
- Issued trading stamps, and redeem food stamps and coupons.
- Resolved customer complaints.
- Answered customers' questions, and provided information on procedures or policies.
- Processed returns and exchanges of merchandise in accordance with store policies.
Education
Medical Billing & Coding -
TESST College of Technology
Towson, MD11-2011
High School Diploma -
Lake Clifton Eastern High School
Baltimore, MD06-1991
Skills
- Effective communication
- Team collaboration
- Following directions
- Client needs recognition
- Independent work
- Working under pressure
- Meeting deadlines
- Coffee preparation
- Customer service
- Food safety
- Order processing
- Team training
Personal Information
Authorized To Work: US
Timeline
Barista/Cashier
Sage Dining Services ( RPCS)
08.2022 - 03.2025
Barista/Customer Service Cashier
John Hopkins Bayview Medical Center
05.2021 - 08.2022
Cashier/Prep Cook
SAGE Dining Services ( Boy's Latin )
08.2015 - 03.2020
Cashier
CVS ( Caremark)
02.2015 - 07.2015
Cashier
Dollar Tree Inc.
05.2013 - 02.2015
Medical Billing & Coding -
TESST College of Technology
High School Diploma -
Lake Clifton Eastern High School