Tracy Hanson
Elsinore,Utah
Summary
Experienced Office Management and Administrative Professional skilled at optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable office specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
17
17
years of professional experience
Work History
Office Manager
Shepherd’s Carpet & Flooring
2022.09 - 2024.05
- Was responsible for overseeing the functionality of the Office; including corresponding with the Accounts Receivable departments of the various vendors, entering more than 100 invoices into the system, paying 100% of those invoices on-time, closing sales orders and paying 3 installers each week, processing payroll for 9 employees every two weeks, reconciling 2 business bank accounts, sending final sales invoices to customers, collecting on sales invoices including filing small claims and assisting with sales when needed.
Security Pro Loyalty Dept. - Remote
SYKES/Sitel – WFH SimpliSafe
2021.06 - 2022.03
- Was responsible for answering approximately 60 incoming phone calls per day from customers who were considering cancelling their SimpliSafe security monitoring services, offering free or discounted equipment and/or monitoring to try and define the value of the services to each customer and convince them to continue their monitoring.
- Was promoted from Tech Support to Sales and from Sales to Loyalty.
Assistant Manager
Sunny Shopper
2014.05 - 2021.02
- Was responsible for greeting hundreds of customers in a shift, providing any information they needed about the area and the store’s products and services.
- Performed cashiering duties as needed.
- Was also responsible for assisting the Store Manager with
ordering thousands of products weekly, entering 25 or more invoices each day, pricing hundreds of new and old products, inventorying thousands of products each month and anything else that was needed to keep the store running.
Dispatch/Credit/Collections Manager
Staker Parson Companies dba Hales Sand & Gravel
2007.05 - 2013.05
- As Dispatch Manager, I was responsible for answering multiple phone lines, providing information to hundreds of customers each day about products, taking 15 concrete orders & 10 gravel orders per day, and dispatching approximately 20 trucks each day.
- Was also responsible for invoicing, billing, collecting payments for 40 or more orders per day, all while providing great customer service and training and mentoring new team members on company best practices.
- As the Credit/Collections Manager, I was responsible for conducting periodic credit reviews to assess customer creditworthiness, extending and adjusting credit limits accordingly to 300 contractors, setting up 50 new accounts per week, invoicing and correcting any account mistakes.
- I streamlined collections processes for increased efficiency and effectiveness in collecting outstanding debts by developing strong relationships with contractors, fostering open communication and negotiating favorable payment terms with clients experiencing financial difficulties each day.
- I was also responsible for preserving the company’s lien rights through the State Construction Registry process by filing 75 or more Preliminary Notices each day.
Education
Studied Computer Information Systems
Snow College Richfield
Richfield, UtahSkills
- Office Management
- Organizational Skills
- Customer Service
- Accounts Payable
- Accounts Receivable
- Account Reconciliation
- Financial Reporting
- Data Entry/Spreadsheets
- Computer Expertise
- Excellent multi-tasking ability
- Problem Resolution
- Professional and Courteous
Timeline
Office Manager
Shepherd’s Carpet & Flooring
2022.09 - 2024.05
Security Pro Loyalty Dept. - Remote
SYKES/Sitel – WFH SimpliSafe
2021.06 - 2022.03
Assistant Manager
Sunny Shopper
2014.05 - 2021.02
Dispatch/Credit/Collections Manager
Staker Parson Companies dba Hales Sand & Gravel
2007.05 - 2013.05
Studied Computer Information Systems
Snow College Richfield
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