Tracy Henderson
Summary
Dedicated professional with extensive experience in managing facility operations and security guard services.
Overview
35
35
years of professional experience
Work History
Support Services Specialist
Internal Revenue Service, IRS
Atlanta
06.2008 - 02.2023
- Reviewed documentation for compliance with federal tax regulations and guidelines.
- Collaborated with team members to enhance service delivery and operational efficiency.
- Managed facility maintenance schedules and vendor contracts for optimal performance.
- Oversaw safety inspections and compliance with health regulations across all facilities.
- Coordinated space planning and utilization to enhance operational efficiency.
- Negotiated with vendors regarding pricing on materials required for facility upgrades or repairs.
Security Officer
Walden Security
Atlanta
03.2018 - 09.2019
- Monitored premises to safeguard personnel and property.
- Conducted regular patrols to detect hazards and prevent security breaches.
- Responded promptly to alarms and emergency situations, following established protocols.
- Managed access control by verifying identification and maintaining visitor logs.
- Conducted regular patrols to deter criminal activity and maintain order.
Facilities Project Manager
Internal Revenue Service, IRS
Denver
10.2003 - 06.2008
- Managed project timelines and allocated resources for facilities upgrades, ensuring timely completion.
- Coordinated with contractors to ensure compliance with federal regulations, safeguarding project integrity.
- Developed facility plans to enhance operational efficiency and safety standards.
- Collaborated with cross-functional teams on space planning initiatives to optimize facility layouts.
- Prepared reports on project progress for executive leadership review.
Sales Associate
Walmart
Aurora
08.2005 - 03.2006
- Operated cash register and processed transactions accurately to ensure customer satisfaction.
- Assisted customers in locating products to enhance their shopping experience.
- Stocked shelves with new merchandise regularly.
- Collaborated with team members to ensure smooth operations.
- Resolved customer complaints professionally, contributing to positive customer relations.
Administrative Assistant
Internal Revenue Service, IRS
Atlanta
02.1997 - 09.2003
- Coordinated schedules and meetings for department staff and management, ensuring effective time management and collaboration.
- Managed incoming communications and directed inquiries to appropriate departments.
- Managed office supplies inventory and ordered materials, maintaining seamless operations.
- Researched relevant information and compiled data to support team projects, enhancing project outcomes.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, and presentations for management staff.
Car Salesperson
CarMax
Atlanta
05.1999 - 10.2001
- Guided customers through vehicle selection process, delivering tailored product knowledge to meet individual needs.
- Facilitated financing options, clearly explaining terms to help prospective buyers make informed decisions.
- Collaborated with team members to improve customer service experience, ensuring consistent satisfaction across interactions.
- Conducted test drives for prospective buyers.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
Custodian
Gosby Cleaning LLC
Atlanta
02.1990 - 11.1993
- Maintained cleanliness in commercial environments, enhancing overall customer satisfaction.
- Operated cleaning equipment to ensure thorough sanitation and uphold safety standards.
- Removed waste and debris from facilities to promote a safe environment.
- Restocked cleaning supplies and materials to guarantee readiness for daily operations.
Sales Associate
Sears
Atlanta
05.1989 - 02.1991
- Guided customers in product selections, delivering knowledgeable recommendations to support purchasing decisions.
- Organized sales floor and created visually appealing displays to attract and engage customers.
- Processed transactions accurately using point-of-sale systems for customer purchases.
- Collaborated with team members to achieve daily sales goals and improve service.
- Addressed customer inquiries and resolved issues, improving overall shopping experiences.
Preschool Teacher
Sullivan Mitchell Acad
Atlanta
04.1988 - 12.1990
- Designed engaging lesson plans for diverse preschool age groups.
- Fostered positive learning environment through encouragement and support, enhancing children's engagement and confidence.
- Implemented classroom management techniques to maintain order and focus, promoting a conducive atmosphere for learning.
- Collaborated with parents to discuss child development and progress, ensuring alignment between home and school strategies.
- Created and maintained a safe, clean classroom space for children.
Education
High School Diploma -
West Fulton High School
Atlanta, GA06-1983
Business Administration
Atlanta Metropolitan State College
Atlanta, GABusiness Administration
DeVry University
Atlanta Skills
- Project management
- Document management
- Compliance monitoring
- Schedule coordination
- Data entry
- Microsoft Office
- Facility maintenance
Affiliations
- Concord Baptish Church Youth Ministry
Timeline
Security Officer
Walden Security
03.2018 - 09.2019
Support Services Specialist
Internal Revenue Service, IRS
06.2008 - 02.2023
Sales Associate
Walmart
08.2005 - 03.2006
Facilities Project Manager
Internal Revenue Service, IRS
10.2003 - 06.2008
Car Salesperson
CarMax
05.1999 - 10.2001
Administrative Assistant
Internal Revenue Service, IRS
02.1997 - 09.2003
Custodian
Gosby Cleaning LLC
02.1990 - 11.1993
Sales Associate
Sears
05.1989 - 02.1991
Preschool Teacher
Sullivan Mitchell Acad
04.1988 - 12.1990
High School Diploma -
West Fulton High School
Business Administration
Atlanta Metropolitan State College
Business Administration
DeVry University