Tracy Hickey

Provided physical care for an elderly woman, with dementia, in her home.

I consulted with her family on all aspects of her medical care.

I spent much of my time "hanging out" with her in a social aspect.

I grocery shopped, made meals, did laundry and cared for Joy's urostomy.

I consulted with family regarding any medical care that Joy and Jim needed.

I enabled them to remain in their home.

• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Maintained quality care and comfort for patients with heart failure, pulmonary hypertension and other conditions.
• Implemented medication and IV administration, catheter insertion and airway management.
• Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
• Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
• Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
• Provided direct patient care, stabilized patients and determined next course of action.
• Managed care from admission to discharge.

• Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
• Administered medications to 60 patients and monitored response to medications.
• Cared for patients in 60-bed unit, supporting fellow nurses in delivering outstanding treatment to patients.
• Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
• Evaluated patient histories, complaints and current symptoms.
• Implemented care plans for patient treatment after assessing physician medical regimens.
• Managed patients recovering from medical or surgical procedures.
• Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
• Advocated for and strived to protect health, safety and rights of patient.

• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Bussed and reset tables to keep dining room and work areas clean.
• Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Greeted new customers, discussed specials and took drink orders.
• Stayed up-to-date on menu changes to help customers make food choices.
• Checked identification for minimum age for sale of alcoholic beverages.
• Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.