Tracy Hilliard
HENRICO,VA
Summary
Registered nurse with over 30 years of experience in Emergency, Trauma and critical care nursing. Innovative clinical support coordinator known for staff development and quality assurance. Recognized for implementing training programs that elevate nursing practices and improve clinical outcomes. Committed to fostering a culture of continuous improvement in healthcare settings.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Clinical support coordinator
HCA Chippenham
Richmond, VA
05.2023 - Current
- Mentored and coached new graduate nurses transitioning into emergency department.
- Provided tailored training and support to fulfill staff needs.
- Conducted in-services that improved staff knowledge and skills.
- Guided nursing staff in appropriate procedures and best practices.
- Delivered bedside teaching that reinforced clinical competencies.
- Displayed procedures to enhance understanding and proficiency.
MSTICU ICU RN
HCA Chippenham
Richmond, VA
01.2021 - 05.2023
- Assessed clinical situations quickly and accurately using critical thinking skills.
- Collaborated with healthcare professionals to create and implement individualized treatment plans, enhancing patient care.
- Planned, implemented, and evaluated nursing care for assigned patients.
- Advocated for patients' rights and values, ensuring they received compassionate and respectful care.
- Maintained accurate patient records using electronic health systems.
- Educated patients and families on effective health management and recovery strategies, promoting informed decision-making.
- Ensured a safe environment by adhering to infection control policies.
Clinical Coordinator (ER)
HCA Chippenham
Richmond, Virginia
03.2010 - 01.2021
- Scheduled and staffed clinical operations to ensure optimal coverage for patient care.
- Oversaw compliance with healthcare regulations and quality assurance standards.
- Directed patient flow and coordinated with nurses and doctors to ensure timely completion of medical assignments.
- Provided guidance and support to team members regarding clinical best practices.
- Collaborated with nurse manager to develop educational programs enhancing nurse competencies, individual performance, and patient safety.
Registered Nurse, Emergency Department
HCA Chippenham
Richmond, VA
03.2005 - 03.2010
- Provided critical care to patients in high-pressure emergency situations.
- Cared for patients experiencing acute traumas, including cardiac arrests, strokes and sepsis.
- Administered medications and monitored patient responses effectively.
- Collaborated with multidisciplinary teams to assess patient needs and develop tailored treatment plans.
- Facilitated communication with physicians to coordinate timely and effective patient care.
- Maintained accurate electronic health records to ensure comprehensive patient information accessibility.
- Trained new nursing staff on protocols and emergency procedures.
Trauma Coordinator
Southside Reginal Medical Center
Petersburg, Virginia
01.2002 - 03.2005
- Managed hybrid role with full-time hours between trauma unit and emergency room, ensuring seamless patient care.
- Collaborated with surgeons and specialists to streamline trauma treatment plans.
- Coordinated with other departments to ensure timely access to appropriate care for trauma patients.
- Trained staff on trauma response procedures and best practices in patient care.
- Ensured accurate and timely documentation of patient cases in electronic health record systems, enhancing continuity of care.
- Partnered with trauma director to organize and prepare for site inspection, ensuring compliance with standards.
Registered Nurse, Emergency Department
Southside Regional Hospital
Petersburg, VA
01.1996 - 03.2005
- Provided critical care for patients with acute traumas, including cardiac arrests, strokes, and gunshot wounds, ensuring timely interventions.
- Administered medications, intravenous fluids, treatments, and other therapies as prescribed by physicians.
- Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions, and enhance continuum of care.
- Maintained accurate records of all assessments, treatments, medications administered, and other pertinent information related to patients' care.
- Coordinated discharge planning to ensure seamless continuity of care post-discharge.
- Trained other nurses on patient care and daily tasks, supporting growth, and professional development.
Med-surg RN
Southside Regional Hospital
Petersburg, VA
12.1994 - 01.1996
- Conducted comprehensive assessments, developed care plans, implemented interventions, and evaluated outcomes for assigned patients.
- Applied critical thinking skills to rapidly assess clinical situations, enhancing patient safety and care quality.
- Oversaw patient monitoring in telemetry unit to ensure timely interventions and optimal care.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Provided emotional support to patients and families during critical situations.
- Trained new nursing staff on protocols and hospital procedures.
Telemetry Monitor Technician
Southside regional medical center
Petersburg, VA
01.1992 - 12.1994
- Monitored cardiac rhythms, analyzed data, and reported findings to medical staff.
- Maintained and calibrated telemetry monitoring devices, ensuring optimal performance and accuracy.
- Communicated critical patient information to medical staff promptly, ensuring timely interventions.
- Managed multiple patients with varying acuity levels, prioritizing care based on severity.
- Responded promptly to any alarms or changes in patient conditions.
Patient Care Technician
Southside Regional Medical Center
Petersburg, VA
01.1990 - 01.1992
- Obtained and reported patient vital signs to staff nurse or physician, facilitating timely response to changes.
- Collaborated with healthcare team to improve patient comfort and safety outcomes.
- Communicated with patients and families about care plans, ensuring understanding and adherence.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
Unit Secretary
US Army Hospital
Nuremburg, Germany
01.1988 - 01.1990
- Delivered essential care while stationed at US Army hospital's emergency department in Germany.
- Oversaw patient records, ensuring accuracy and compliance with documentation standards across facility.
- Coordinated communication among healthcare professionals to enhance patient care and streamline information sharing.
Education
Bachelor of Science - Nursing
Virginia Commonwealth University
Richmond, VA12-2003
Associate of Science - Nursing
John Tyler Community College
Chester, VA12-1994
Skills
- Clinical assessment
- Quality assurance
- Patient advocacy
- Process improvements
- Unit leadership
- Staff mentoring
- Critical assessment
- Conflict resolution
Certification
- Virginia Licensed Registered Nurse
- Certified Emergency Nurse
- BLS
- PALS
- ACLS
- NRP
- TNCC
- CPI
Timeline
Clinical support coordinator
HCA Chippenham
05.2023 - Current
MSTICU ICU RN
HCA Chippenham
01.2021 - 05.2023
Clinical Coordinator (ER)
HCA Chippenham
03.2010 - 01.2021
Registered Nurse, Emergency Department
HCA Chippenham
03.2005 - 03.2010
Trauma Coordinator
Southside Reginal Medical Center
01.2002 - 03.2005
Registered Nurse, Emergency Department
Southside Regional Hospital
01.1996 - 03.2005
Med-surg RN
Southside Regional Hospital
12.1994 - 01.1996
Telemetry Monitor Technician
Southside regional medical center
01.1992 - 12.1994
Patient Care Technician
Southside Regional Medical Center
01.1990 - 01.1992
Unit Secretary
US Army Hospital
01.1988 - 01.1990
Bachelor of Science - Nursing
Virginia Commonwealth University
Associate of Science - Nursing
John Tyler Community College