Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Open To Work

Tracy Holmes

Jackson,GA

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Senior Project ConsultantClaims ManagerQuality AnalystSenior Group Leader

Work Type

Full TimeConsultingContract Work

Location Preference

RemoteHybrid
Location: Jackson, GA, USAtlanta
Open to relocation: Yes

Salary Range

$90000/yr - $200000/yr

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit Sharing

Summary

Professional project consultant with proven track record in managing complex initiatives and delivering impactful results. Expertise in strategic planning, risk management, and stakeholder engagement. Strong focus on team collaboration, adaptability to changing needs, and driving successful outcomes. Known for problem-solving skills, effective communication, and leadership abilities.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Senior Project Consultant

Oracle
11.2021 - Current
  • Led cross-functional teams to implement enterprise-level solutions, enhancing project delivery timelines.
  • Developed comprehensive project plans and schedules, ensuring alignment with client objectives and requirements.
  • Delivered high-quality outcomes by closely monitoring project progress and adjusting plans as needed.
  • Directed the end-to-end implementation of enterprise software projects, consistently achieving 100% on-time and within-budget delivery.
  • Authored and presented regular project status reports and dashboards to senior leadership, leveraging data-driven decision-making and enhancing transparency.

Claims Manager

Goldfein Claims Management
09.2015 - 11.2021
  • Managed quality control measures that decreased documentation errors by 25%, ensuring compliance with regulatory requirements.
  • Improved department efficiency by 20% by overseeing daily operations and implementing new policies that streamlined the processing and resolution of all property claims.
  • Developed training materials to enhance staff knowledge on claims procedures.
  • Prepared and presented detailed claims reports and analytics to senior management, informing strategic forecasts and resource allocation.
  • Streamlined workflows, reducing claim processing time through effective resource allocation.
  • Analyzed data trends to identify areas for operational improvements in claims handling.

Quality Analyst

Alorica
04.2011 - 12.2014
  • Conducted thorough quality assessments to ensure compliance with industry standards.
  • Developed and implemented testing protocols for software applications, enhancing reliability.
  • Contributed to a 10% reduction in system defects by providing clear, concise defect reports and validating data integrity across various systems.
  • Analyzed data trends to recommend improvements in operational procedures and products.
  • Decreased average handle time by 12% and increased first contact resolution by 5% by developing and optimizing customer service policies and standards.
  • Implemented effective resolutions to complex issues, which reduced escalated customer inquiries by 20%.

Education

No Degree - User Experience Design

WGU
Remote, Ga
10-2026

High School Diploma -

South Atlanta High School
Atlanta, Ga
05-2007

Skills

  • Operations management
  • Business analysis
  • Organizational change
  • Industry expertise
  • JIRA project management
  • SharePoint
  • Microsoft Office Suite (Excel, PowerPoint)
  • Salesforce
  • Experience with CRM platforms
  • Skilled in Slack collaboration tools

Certification

  • Certified Product Owner, Lean Sigma Institute
  • Lean Six Sigma Yellow Belt Certified
  • AI Foundations Associate Certified

Timeline

Senior Project Consultant

Oracle
11.2021 - Current

Claims Manager

Goldfein Claims Management
09.2015 - 11.2021

Quality Analyst

Alorica
04.2011 - 12.2014

No Degree - User Experience Design

WGU

High School Diploma -

South Atlanta High School

Similar Profiles

CREATE PROFILE