Tracy Howard
Kings Mountain,NC
Summary
Remote work only.
Dynamic customer service professional with extensive experience. I efficiently handle escalated calls and maintain detailed records, ensuring exceptional service and satisfaction. Proven ability to thrive in high-pressure environments while delivering informed recommendations.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
18
18
years of professional experience
Work History
Customer Service Representative/Dispatcher
Jones and Sons Enterprises
04.2018 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative/Dispatcher
Answerliv Teleservices
10.2006 - 04.2018
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Dispatching calls per company instructions.
Education
Gaston College
Dallas, NCSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Problem resolution
- Type 45 wpm
Timeline
Customer Service Representative/Dispatcher
Jones and Sons Enterprises
04.2018 - 02.2025
Customer Service Representative/Dispatcher
Answerliv Teleservices
10.2006 - 04.2018
Gaston College
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