Summary
Overview
Work History
Education
Skills
Timeline
Generic

TRACY JACKSON

Aurora,CO

Summary

Dedicated Assisted Living Coordinator with 19 years of experience combining management and customer service expertise in Residential Living and Healthcare. Looking for a position as Assisted Living Director in a community setting with passionate, caring individuals providing quality of life for seniors.

Overview

27
27
years of professional experience

Work History

Administrative Assistant

C.J. Grey Construction
09.2021 - Current
  • Coordinated scheduling for multiple executives, optimizing time management and improving meeting efficiency.
  • Managed correspondence and communication flow, ensuring timely responses and information dissemination.
  • Developed and maintained filing systems, enhancing document retrieval and organization across departments.
  • Implemented office supply inventory control system, reducing costs through improved tracking processes.

Assisted Living Director

Cherry Creek Retirement Village
07.2021 - 07.2022
  • Developed and implemented resident care plans to enhance quality of life and ensure compliance with regulations.
  • Managed daily operations, including staffing, budgeting, and resource allocation to optimize facility performance.
  • Created training programs for staff to improve service delivery and elevate resident satisfaction levels.
  • Collaborated with healthcare professionals to coordinate medical services and address resident needs effectively.

Assisted Living Coordinator

Sunrise at Cherry Creek
12.2011 - 04.2020
  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
  • Use computers for various applications, such as database management or word processing.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
  • Establish work procedures or schedules and keep track of the daily work of clerical staff.
  • Order and dispense supplies.
  • Learn to operate new office technologies as they are developed and implemented.
  • Train and assist staff with computer usage.
  • Supervise other clerical staff and provide training and orientation to new staff.
  • Held Administrators Certification
  • Experienced with Onshift Scheduling Application
  • Well versed with Point Click Care Application
  • Daily use of Kronos Time Keeping Application
  • Ensures that all care provided by staff is per state guidelines
  • Partner with Executive Director for quality assurance
  • On call 24-7 for after hour emergencies and care coverage
  • Qmap Certified
  • Coordinated resident care plans to enhance individual well-being and satisfaction.
  • Developed training programs for staff to improve service delivery and compliance.

Medical Records Director

Sunrise Senior Living / Emeritus Senior Living
05.2009 - 07.2011
  • Protect the security of medical records to ensure that confidentiality is maintained.
  • Review records for completeness, accuracy, and compliance with regulations.
  • Retrieve patient medical records for physicians, technicians, or other medical personnel.
  • Enter data, such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into computer.
  • Release information to persons or agencies according to regulations.
  • Compile and maintain patients' medical records to document condition and treatment and to provide data for research or cost control and care improvement efforts.
  • Process and prepare business or government forms.
  • Plan, develop, maintain, or operate a variety of health record indexes or storage and retrieval systems to collect, classify, store, or analyze information.
  • Process patient admission or discharge documents.
  • Transcribe medical reports.
  • Identify, compile, abstract, and code patient data, using standard classification systems.
  • Resolve or clarify codes or diagnoses with conflicting, missing, or unclear information by consulting with doctors or others or by participating in the coding team's regular meetings.
  • Consult classification manuals to locate information about disease processes.
  • Maintain & transcribed MARs & TARs for nursing staff

Garden Club Coordinator/ Interim Activities Director

Sunrise Senior Living
01.2003 - 05.2009
  • Plan community calendar, for Assisted Living, Skilled Nursing, Memory Care facility.
  • Take residents on community outings.
  • Provide for entertainment and set up related decorations and equipment.
  • Oversee the department budget, planning, and upkeep of recreation areas.
  • Conduct individual in-room visits with residents.
  • Explain principles, techniques, and safety procedures to participants in recreational activities, and demonstrate use of materials and equipment.
  • Organize, lead, and promote interest in recreational activities such as arts, crafts, sports, games, camping, and hobbies.
  • Greet new arrivals to activities, introducing them to other participants encourage participation.

Activities Assistant

Marriott Senior Living
10.2001 - 12.2002
  • Plan, organize, direct and participate in programs and activities to facilitate residents' social stimulation, help them integrate into the community.
  • Counsel and encourage residents to develop leisure activities.
  • Obtain information from medical records, medical staff, family members and the residents themselves to assess residents' capabilities, needs and interests.
  • Instruct residents in activities and techniques, such as sports, dance, music, art or relaxation techniques, designed to meet their specific physical or psychological needs.
  • Observe, analyze, and record residents' participation, reactions, and progress during activities, modifying programs as needed to meet the needs of residents with declining cognition.

Resident Assistant

Marriott Senior Living
07.2001 - 10.2001
  • Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
  • Clean and sanitize patient rooms, bathrooms, examination rooms, or other patient areas.
  • Carry messages or documents between departments.
  • Collect and transport infectious or hazardous waste in closed containers for sterilization or disposal, in accordance with applicable law, standards, or policies.
  • Position or hold patients in position for surgical preparation.
  • Provide physical support to patients to assist them to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.
  • Stock utility rooms, nonmedical storage rooms, or cleaning carts with supplies.
  • Turn or reposition bedridden patients, alone or with assistance, to prevent bedsores.
  • Change soiled linens, such as bed linens, drapes, or cubicle curtains.

Program Manager

Developmental Pathways
01.1999 - 07.2001
  • Hired, trained, and supervised direct care staff
  • Assured health and safety of residents by adequately staffing facilities and ensuring that all division and health department rules were met
  • Showing dedication to the job by having good attendance, punctuality, and maintaining all necessary training and certifications.

Education

High School Diploma -

Reseda Charter High School
Los Angeles, CA
05.1988

Skills

  • Customer and Personal Service
  • Management of Personnel Resources
  • Administration and Management
  • Judgment and Decision Making
  • Time Management

Timeline

Administrative Assistant

C.J. Grey Construction
09.2021 - Current

Assisted Living Director

Cherry Creek Retirement Village
07.2021 - 07.2022

Assisted Living Coordinator

Sunrise at Cherry Creek
12.2011 - 04.2020

Medical Records Director

Sunrise Senior Living / Emeritus Senior Living
05.2009 - 07.2011

Garden Club Coordinator/ Interim Activities Director

Sunrise Senior Living
01.2003 - 05.2009

Activities Assistant

Marriott Senior Living
10.2001 - 12.2002

Resident Assistant

Marriott Senior Living
07.2001 - 10.2001

Program Manager

Developmental Pathways
01.1999 - 07.2001

High School Diploma -

Reseda Charter High School

Similar Profiles

CREATE PROFILE