Tracy Jarman
St. George
Summary
Motivated business professional bringing 20 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating, and supporting staff members.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
Western Rock Products
03.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Assisted coworkers and staff members with special tasks on daily basis.
- Worked with multiple departments to check proper billing information.
- Price and edit tickets daily based on tiered pricing
- Use company software for ticketing and billing daily
Real Estate Agent
Century 21 Everest
05.2018 - 01.2025
- Counseled customers on market current status for residential and land markets.
- Showed residential properties and explained features, value and benefits of available homes.
- Assisted in developing marketing material for properties.
- Answered phone calls and emails from potential and existing customers.
- Maintained database of prospective customers.
- Wrote contract documents, purchase agreements and closing statements.
- Cold called clients to obtain exclusives.
- Gathered, distributed and maintained all materials for marketing plans.
- Advised prospective clients on current market activities.
- Generated lists of properties that were compatible with buyers' needs and financial resources.
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Actively follow-up with prospects and hot leads.
- Communicated with owners regarding home and loan status.
- Negotiated, facilitated and managed real estate transactions.
Server
Red Robin International
06.2016 - 08.2020
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Restaurant Owner/Operator
Pelican Lake Cafe LLC
12.2005 - 08.2015
- Generated reports detailing project information and predictions.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Identified client business and operational needs and introduced services to provide solutions.
- Facilitated HR operations, which included strategic workforce planning, performance management, staffing and administration of benefits.
- Limited financial discrepancies, reviewing and approving billing invoices and expense reports.
- Hired and mentored core start-up team, working to outline initial company policies and procedures.
- Generated daily operational and sales reports for corrective action or continuous improvement.
- Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management.
- Set sales budget for all prime costs, loss of goods and controllable items to improve cash flow.
- Trained, managed and motivated employees to promote professional skill development.
- Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
- Directed all day-to-day operations at facility to provide safe and enjoyable guest experience.
Administrative Assistant
Berry Petroleum Company LLC
05.2002 - 11.2005
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
- Monitored attendance records by taking note of staff vacation time, sick days and personal days.
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
- Prepared packages for shipment by generating invoices and setting up courier deliveries.
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Increased accuracy by verifying data while processing incoming and outgoing checks and wire transfers.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Tracked and submitted employee timesheets to accounting department for payroll processing.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Coordinated large-scale events and department activities by acquiring venues, developing guest lists and organizing catering services.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
Education
Utah Real Estate License -
Utah Real Estate School
Some College (No Degree) - Education
Utah State University Extension
Skills
- Excel spreadsheets
- QuickBooks experience
- Strong interpersonal skills
- Professional and mature
- Self-starter
- Microsoft Office
- Office equipment operations
- PC proficient
- Certified Notary Public
- Multitasking ability
- Real estate transactions
- Customer relations
Timeline
Administrative Assistant
Western Rock Products
03.2021 - Current
Real Estate Agent
Century 21 Everest
05.2018 - 01.2025
Server
Red Robin International
06.2016 - 08.2020
Restaurant Owner/Operator
Pelican Lake Cafe LLC
12.2005 - 08.2015
Administrative Assistant
Berry Petroleum Company LLC
05.2002 - 11.2005
Some College (No Degree) - Education
Utah State University Extension
Utah Real Estate License -
Utah Real Estate School
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