Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Tracy Jones

Newburgh,New York

Summary

A challenging position as a Graduate Licensed Practical Nurse.

Professional caregiver with strong expertise in providing compassionate and efficient assistance to individuals. Skilled in personal hygiene care, meal preparation, and mobility support. Known for teamwork, reliability, and adaptability in dynamic environments. Adept at maintaining positive and supportive atmosphere, ensuring comfort and dignity for all.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Personal Care Assistant

People First Home Care
06.2024 - Current
  • Assist client with daily living needs to maintain self-esteem and general wellness.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Assist with dressing guidance, grooming, meal preparation, and medication reminders.
  • Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
  • Facilitated client transportation to appointments, ensuring punctuality while providing emotional support during visits.

Dasher

DoorDash
04.2023 - Current
  • Improved customer satisfaction by providing timely and accurate deliveries.
  • Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
  • Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
  • Navigated efficiently through various delivery routes for expedited service.
  • Enhanced communication with customers through proactive updates on order status.
  • Provided exceptional customer service, greeting patrons warmly upon arrival for enhanced rapport building.

Customer Service Rep/Dispatcher

AAA
02.2001 - 08.2023
  • Answered incoming emergency road service calls and obtained detailed information and entered information into the database such as name of club member, location of disabled vehicle, and nature of vehicle malfunction.
  • Responded to calls from members and potential members with questions about AAA products, services, and membership benefits.
  • Cross sold upgrades and recommended products and services.
  • Obtained payment information and entered it into the database.
  • Provided driving directions to incoming callers by using direction software as well as physical road maps.
  • Communicated positively in difficult or emotional situations.
  • Scheduled and dispatched workers, equipment, and service vehicles to appropriate locations according to customer needs, using radios and telephones.

Education

Licensed Practical Nurse Diploma - Nursing

Orange Ulster BOCES
Newburgh, New York
01.2024

High School Diploma - undefined

Newburgh Free Academy
Newburgh, New York
01.1996

Skills

  • Basic Life Support and CPR
  • Emotional support
  • Compassionate caregiving
  • Personal hygiene assistance
  • Grooming assistance
  • Housekeeping tasks
  • Medication and appointment reminders
  • Active listening
  • Critical thinking
  • Problem resolution
  • Computer proficiency
  • Exceptional customer service

Certification

  • Licensed Practical Nurse- NY License #352067- Through 10/31/2027
  • Licensed Practical Nurse- NC License #97840
  • BLS/CPR- AHA- 08/2025

Languages

English

Timeline

Personal Care Assistant

People First Home Care
06.2024 - Current

Dasher

DoorDash
04.2023 - Current

Customer Service Rep/Dispatcher

AAA
02.2001 - 08.2023

High School Diploma - undefined

Newburgh Free Academy

Licensed Practical Nurse Diploma - Nursing

Orange Ulster BOCES

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