Tracy Joseph
Atlanta,GA
Summary
Highly skilled professional with over 15 years in leadership and health care administration with a Master of Science in Health Law. Team oriented leader with focus on Compassion for quality patient care. Expertise in innovative problem solving and enhancing operational efficiency within healthcare regulatory guidelines and standards. Overall my skills would ensure the continued success of a healthcare organization.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Interim Practice Manager
Wellstar Heath System
Atlanta, GA
09.2025 - Current
- Managed daily operations of medical practice to ensure efficient workflow.
- Coordinated schedules for staff
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Motivated staff by offering direction and providing constructive feedback.
- Managing two offices with 10 providers and 30 clinicians and administrators
- Onboarded new vendors
- Provider setup for Perfectserve
Office Supervisor
Wellstar
Atlanta, GA
07.2022 - Current
- Monitoring daily office operations to ensure efficient workflow and compliance with policies
- Maintaining inventory of office supplies and equipment
- Managed a staff of 15 with front office administrators and clinicians
- Staying updated on all applicable healthcare regulations and policies
- Hiring, onboarding, and training new office staff
- Conducting performance evaluations
- Managing employee schedules, including time off requests and coverage for absences
- Worked closely with 3 physicians and a full clinical staff
Client Service Director
Jenny Craig
Mableton, GA
03.2020 - 07.2022
- Exceeded quota goals consistently with an 8 percent increase monthly
- Established trusted relationships to ensure overall customer satisfaction
- Monitored staff productivity and provided constructive feedback and coaching
- Successfully managed budgets and allocated resources to maximize profitability
- Managed 2 offices with 2 to 3 employees
Retail Sales Manager
Ulta Beauty
Snellville, GA
07.2018 - 10.2019
- Managed a staff of 15–20 advisors, licensed cosmetologists, estheticians, and vendors
- Procured creative and effective strategies such as in-store events to increase sales
- Maintained financial controls and identified opportunities to boost profits
- Exceeded sales goals and accomplished business objectives
Benefits Coordinator (Intern)
Pacific Dental
Chamblee, GA
04.2019 - 07.2019
- Implemented policy guidelines for patient safety while abiding by HIPAA
- Liaison between healthcare providers and clients
- Resolved benefit issues and inquiries via phone, email, and in-person
Assistant Store Manager
Walgreens
Coral Springs, FL
11.2006 - 12.2017
- Received exposure to financial and performance data for the store, pharmacy, and clinic
- Reviewed asset protection data and reduced shrink by 12%
- Raised customer satisfaction to 96% through service realignment and team coaching
- Mentored staff for advancement into management roles
Education
Bachelor of Science - Criminal Justice Pre-Law
Florida Memorial University
Miami, FLMaster of Science - Health Law
Nova Southeastern University
Davie, FLSkills
- EPIC systems
- Microsoft Office applications
- Project execution management
- Strategic Planning and Analysis
- Payroll
- Budgeting
- Multilingual interactions
- State of Georgia Notary Public
- Expense reporting
- HIPAA compliance
- Regulatory compliance
- Operations management
Certification
PTCB (Pharmacy Technician Certification Board)
Timeline
Interim Practice Manager
Wellstar Heath System
09.2025 - Current
Office Supervisor
Wellstar
07.2022 - Current
Client Service Director
Jenny Craig
03.2020 - 07.2022
Benefits Coordinator (Intern)
Pacific Dental
04.2019 - 07.2019
Retail Sales Manager
Ulta Beauty
07.2018 - 10.2019
Assistant Store Manager
Walgreens
11.2006 - 12.2017
Bachelor of Science - Criminal Justice Pre-Law
Florida Memorial University
Master of Science - Health Law
Nova Southeastern University