Tracy Jule
Manhattan,IL
Summary
Detail-oriented professional with extensive experience in document management, quality assurance, and technical support across various industries. Proficient in revising, formatting, and cross-referencing documents using Microsoft Word, Excel, and PowerPoint. Skilled in legal transcription, document conversion, and troubleshooting. Seeking a remote position as a Document Services Operator to leverage strong organizational, technical, and communication skills. Past experiences in remote, multi line, multi screen positions.
Overview
2026
2026
years of professional experience
Work History
Customer Service Advocate II
ILYOUTHCARE-CENTENE
12.2024 - Current
- Company Overview: Healthchoice Illinois
- I am responsible for providing exceptional customer service and support to members and providers. This fully remote role involves assisting with inquiries, resolving issues, and ensuring a positive experience for all customers. As the Advocate I am the first point of contact and work closely with various departments to address concerns and provide accurate information.
- - Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- - Assist members with enrollment, benefits, claims, and other healthcare-related questions.
- - Resolve complaints and issues by identifying the root cause and implementing solutions.
- - Maintain accurate records of customer interactions and transactions.
- - Collaborate with internal departments to facilitate issue resolution and improve processes.
- - Educate members on available programs and services to enhance their healthcare experience.
- - Adhere to company policies and procedures to ensure compliance with regulations. Abide and Adhere to matrix
- - Participate in ongoing training and development to stay current on products and services Avaya, Omni, Medi, OneNote, Teams, Cisco, One Drive, Microsoft Copilot, Outlook, Excel, Edge, Word, PowerPoint, Groups
- Healthchoice Illinois
Assistant Store Manager
Ace Hardware
Manhattan, USA
09.2023 - Current
- Manage inventory control tasks using Excel to ensure data accuracy and organization for tracking.
- Oversee administrative duties utilizing Excel, Word, Dropbox, Microsoft365, and Outlook for documentation and reporting.
- Provide technical support and training to the team on various software, including Teams, Passport, and Dropbox.
- Lead and train staff, ensuring efficient store operations and excellent customer service.
Quality Assurance Lead Supervisor
Hickory Farms
Joliet, USA
05.2010 - 08.2017
- Ensured all documents, including audit reports, adhered to strict quality and compliance standards (HACCP, SSOPs, GMPs).
- Conducted detailed reviews of production documentation, executing corrections and quality control measures.
- Coordinated documentation processes for non-conforming products, maintaining accuracy and consistency.
Line Lead Supervisor
Hickory Farms, Inc.
Joliet, USA
05.2008 - 05.2010
- Supervised production line operations, ensuring timely documentation and reporting for audits and compliance.
- Collaborated with teams to update schedules, reports, and quality assessments.
Legal Transcriptionist
Novick Law Office
Marion, USA
- Transcribed legal documents with precision and ensured proper formatting and crossreferencing.
Accounts Payable
John A. Logan College Business Office
Carterville, USA
- Managed payables and assisted in audit preparation, converting financial documents into required formats.
License & Title Clerk
Vogler Motor Company
Carbondale, USA
- Processed vehicle titles and licenses, ensuring accuracy in record-keeping and document conversion.
Remote Sales & Marketing
Allied Landscaping, Inc.
Joliet, USA
- Managed remote marketing and sales efforts, converting promotional material into various formats.
Timeline
Customer Service Advocate II
ILYOUTHCARE-CENTENE
12.2024 - Current
Assistant Store Manager
Ace Hardware
09.2023 - Current
Quality Assurance Lead Supervisor
Hickory Farms
05.2010 - 08.2017
Line Lead Supervisor
Hickory Farms, Inc.
05.2008 - 05.2010
Legal Transcriptionist
Novick Law Office
Accounts Payable
John A. Logan College Business Office
License & Title Clerk
Vogler Motor Company
Remote Sales & Marketing
Allied Landscaping, Inc.