Tracy Kania
Elizabeth City,NC
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
16
16
years of professional experience
Work History
Manager's Assistant
Marathon Oil, Potomac Ventures LLC
02.2022 - Current
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Scheduled meetings and managed calendar.
- Utilized [Software] to create and edit correspondence, documents, and materials.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Rotated merchandise and displays to feature new products and promotions.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Emergency Room Unit Coordinator
Sentara, Albemarle Hospital
01.2012 - 10.2019
- Communication between healthcare providers, patients, and their families, ensuring accurate information exchange.
- Organized files, correspondence and records. Followed up on pending matters.
- Maintained inventory of essential supplies, ordering replacements as needed to ensure uninterrupted service delivery in the ER unit.
- Boosted patient confidence in our facility through exceptional customer service skills when addressing concerns or questions.
- Handled scheduling medical tests, appointments and transportation for patients.
- Organized patient records to maintain confidentiality and compliance with HIPAA regulations.
- Provided administrative support to physicians by managing documentation requirements for accurate billing and record-keeping purposes.
- Maintained complete and accurate medical records for patients.
- Analyzed accounts for various requests and accounted resolution.
- Utilized multiple PC applications throughout day.
- Answered phone calls and messages for 30+ physicians within and out of the medical facility, scheduling appointments, and handling patient inquiries.
Post Closer/Mortgage Underwriter
George Mason Mortgage LLC
05.2011 - 05.2019
- Checked accuracy and completeness of all paperwork.
- Conducted thorough reviews of closed loan files for accuracy and completeness.
- Worked with warehouse banks to manage shipment of collateral documents.
- Improved workflow efficiency by implementing an organized filing system for closed loans.
- Completed post-closing quality control evaluations of originated mortgage loans.
- Prepared and reviewed buyer, seller, HUD and other transaction documents.
- Prepared loan packages and closing instructions for bank employees.
- Enhanced client satisfaction by ensuring accurate and timely preparation of loan closing documents.
Administrative/ Clerical Assistant
Keller Williams Reality
02.2009 - 05.2011
- Supported departmental goals by collaborating with colleagues on various initiatives and projects.
- Enhanced interdepartmental collaboration by proactively sharing relevant information with other departments as needed.
- Assisted with event planning efforts, coordinating logistics for meetings, conferences, and special events.
- Boosted employee morale through the organization of team-building activities and recognition programs.
- Expedited processing time for expense reports through meticulous record-keeping and prompt submission to finance department.
- Supported the creation of compelling presentations utilizing graphic design elements that effectively communicated key messages to stakeholders.
- Streamlined administrative processes by implementing efficient filing and document management systems.
- Reduced errors in data entry by maintaining accurate records and implementing quality control measures.
- Maintained confidentiality of sensitive information by adhering to company policies regarding data security and privacy practices.
- Enhanced office productivity by managing calendars, scheduling appointments, and organizing travel arrangements for executives.
- Played the pivotal role in maintaining office supply inventory levels, ensuring availability of necessary materials while minimizing costs.
- Ensured timely completion of projects with effective coordination among team members and prioritization of tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Health Care Assistant
Heaven Sent Healthcare LLC
02.2009 - 03.2011
- Assisted with patient hygiene, physical comfort, eating, drinking and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.
- Streamlined administrative tasks such as scheduling appointments, managing inventory levels, and updating electronic health records systems efficiently.
Education
Associate of Applied Science -
Vestal Senior High School
Vestal, NY06.1997
Skills
- AED Operation
- Surveillance techniques
- Spinal Injury Management
- Lifeguard training
- CPR Certified
- Cardiopulmonary Resuscitation
- Effective problem-solver
- Chemical Level Testing
- Complex Problem-Solving
- Equipment Oversight
- Equipment management
- Equipment Inspection
- Decision-Making
- Equipment Assistance
- Records Maintenance
- Time Management
- Attention to Detail
- Problem-solving abilities
- Reliability
Timeline
Manager's Assistant
Marathon Oil, Potomac Ventures LLC
02.2022 - Current
Emergency Room Unit Coordinator
Sentara, Albemarle Hospital
01.2012 - 10.2019
Post Closer/Mortgage Underwriter
George Mason Mortgage LLC
05.2011 - 05.2019
Administrative/ Clerical Assistant
Keller Williams Reality
02.2009 - 05.2011
Health Care Assistant
Heaven Sent Healthcare LLC
02.2009 - 03.2011
Associate of Applied Science -
Vestal Senior High School
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