Tracy King

• Execute, mange, and lead Office 365 migrations for Microsoft external clients(small business clients of 20 users)
• Analyze, develop and communicate key onboarding process and technology improvement for O365 onboarding for the deployment cycle
• Consult external clients on Microsoft products and pricing
• Active directory Support and Administration (group policy, permissions, account provisioning)
• Exchange/O365 support, Maintenance, and administration (Account provisioning, migration from exchange to office 365, distribution group creation)
• SharePoint administration and support
• Tested, implemented and deployed of Exchange Online
• Query Exchange environment using the Office 365 Command online tool
• Review, test, and make recommendations for standard email practices
• Experience with supporting anti-spam filtering, logging and email tracking and transport rules
• Configured mail flow, mail routing and also tested Window servers before implementing new server to add to network
• Reported Customer suggestions to management
• Managed Active directory users, group and computer account.
• Contributed to IT documentation by creating and updating comprehensive guides related to Office 365 administration and best practices.
• Enhanced user experience by conducting regular training sessions on Office 365 features and functionalities.
• Facilitated seamless adoption of Teams as a communication tool throughout the organization through user training and support.
• Supported cross-functional teams by creating tailored solutions using various combinations of Office 365 applications.

DLP

• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.
• Developed and maintained courteous and effective working relationships.
• Learned and adapted quickly to new technology and software applications.
• Review opportunities for tactical and prioritized policies changes to help in data governance maturity.
• Review typical use manual data classifications, tools-tips, and user adoption techniques.
• Document summary review of findings
• Conduct Design sessions to review documentation and finalized Roadmap for implementation.
• Base on implementation requirements I will design several sensitivity labels for identification and protection,
• Design a several of DLP policies with template or custom rules sets.
• Design Automated alerting and reporting mechanisms to ensure necessary stakeholder receive notification.
• Identify security requirements based on the sensitive data types identified by the organization.
• Assess existing Exchange Online, Teams or Share Point DLP policy configuration.
• High level assessment of existing endpoint compliance to support data classifications.
• Alignment with business and regulatory compliance requirement to support data classifications.

Review

• Established robust backup procedures for critical data within the Office 365 environment, mitigating risks associated with potential data loss.

• Provided complete administration of the Microsoft 365 environment and its capabilities
• Responsible for monitoring and controlling the performance and status of security safeguard
• Utilize Microsoft 365 Defender to detect and respond to cyber threats
• Conduct regular Vulnerability assessments and implement necessary security measures
• Managed security incidents and provide recommendations for remediation
• Knowledge and experience with Microsoft Azure Cloud, Intune, Defender for Endpoint
• Reconfigured existing security systems, updating to achieve compliance and optimal integration with current software and network conventions
• Implemented and supported security policies, such as data retention
• Supported the messaging environment in the Cloud (Microsoft 365)
• Managed problem resolution to a satisfactory completion by keeping abreast of assigned tickets and following the proper escalation processes via ticketing system
• Supported Single Sign-On using Active Directory Federation Services with Multi Factor Authentication
• Reviewed network traffic, monitoring records to identify patterns and indications of events associated with security breaches and vulnerabilities.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.