Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Tracy King

Palatka,FL

Summary

Dynamic Store Manager with a proven track record at CitiTrends, enhancing customer satisfaction through effective staff training and problem-solving. Skilled in multitasking and organization, I successfully coached teams to improve service quality, resulting in significant increases in customer satisfaction ratings. Committed to fostering positive customer relations and operational excellence.

Overview

10
10
years of professional experience

Work History

Store Manager

CitiTrends
04.2018 - 05.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Store Manager

Goodys
08.2015 - 04.2018
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Education

Associate of Arts -

Temple University
Philadelphia, PA

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization

Timeline

Store Manager

CitiTrends
04.2018 - 05.2025

Store Manager

Goodys
08.2015 - 04.2018

Associate of Arts -

Temple University

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Tracy King