Tracy King
Tracy King's Cleaning
Crestview,FL
21
years of professional experience
Dynamic and detail-oriented professional with extensive experience as an Office Manager at Mark Harber, MD. Expert in patient care coordination and insurance verification, enhancing operational efficiency. Proven ability to streamline processes, resulting in improved patient flow and satisfaction. Strong communicator with a commitment to healthcare excellence and compliance.
Work History
Cleaner
18 Years 8 Months- Cleaned residential and commercial spaces using mops, vacuums, and disinfectants.
- Sanitized kitchens, bathrooms, and high-touch surfaces to maintain hygienic conditions.
- Restocked cleaning supplies and reported inventory needs to support daily service.
- Followed safety procedures while handling chemicals and operating cleaning equipment.
- Removed trash, debris, and clutter to keep work areas organized and presentable.
- Dusted furniture, fixtures, and baseboards to maintain consistent cleanliness standards.
- Inspected rooms for missed areas and corrected details before service completion.
- Adapted cleaning tasks to client instructions and changing priorities.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Provided assistance to other staff members with cleaning of difficult areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
- Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
- Achieved record of zero complaints regarding cleanliness in assigned areas for entire year.
- Streamlined cleaning processes to increase efficiency without compromising on quality.
- Increased cleaning efficiency with introduction of color-coded cloth system to prevent cross-contamination.
- Implemented recycling program, significantly reducing waste and promoting environmental responsibility.
- Enhanced client satisfaction with thorough cleaning and maintenance of all facilities.
- Upheld cleanliness standards in kitchen and dining areas, ensuring compliance with health regulations.
- Improved overall cleanliness and hygiene by using eco-friendly cleaning products and techniques.
- Ensured clean and welcoming environment for clients by meticulously cleaning common areas, restrooms, and offices.
- Collaborated with maintenance team to identify and resolve issues requiring repair, enhancing overall facility safety.
- Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
- Sustained cleanliness and order in outdoor areas, making them more inviting for guests and employees.
- Enhanced guest experience by maintaining pristine conditions in guest rooms and suites.
- Supported event setups and teardowns, ensuring venues were returned to their original state promptly.
- Maintained high standard of cleanliness in high-traffic areas, contributing to positive first impression for visitors.
- Contributed to team efforts by training new staff on best practices in cleaning and maintenance.
- Ensured that all cleaning supplies were stocked and organized, minimizing downtime.
- Reduced spread of illness by implementing rigorous disinfection practices for all high-touch surfaces.
- Maintained detailed logs of cleaning schedules and tasks, ensuring accountability and consistency.
- Demonstrated flexibility by covering additional shifts when needed, ensuring no disruption in cleaning services.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Directed daily operations, ensuring consistent service quality and efficient workflow execution.
- Oversaw budgeting, cash flow, and expense control to support long-term business stability.
- Negotiated with vendors and suppliers to secure favorable terms and reliable inventory.
- Developed business strategies aligned with market conditions, customer needs, and growth objectives.
- Managed hiring, training, and performance expectations for staff across core functions.
- Established policies and procedures to improve compliance, accountability, and operational consistency.
- Resolved customer concerns promptly, preserving relationships and reinforcing brand reputation.
- Led continuous improvements to streamline processes, reduce waste, and strengthen profitability.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Office Manager
10 Years 7 Months- Assisted patients with scheduling appointments and managing paperwork efficiently.
- Provided front desk support, greeting patients and addressing inquiries professionally.
- Maintained cleanliness and organization of treatment areas to ensure optimal patient experience.
- Supported chiropractic procedures by preparing equipment and assisting during treatments.
Chiropractic Assistant
12 Years 5 Months- Assisted patients with scheduling appointments and managing paperwork efficiently.
- Provided front desk support, greeting patients and addressing inquiries professionally.
- Maintained cleanliness and organization of treatment areas to ensure optimal patient experience.
- Supported chiropractic procedures by preparing equipment and assisting during treatments.
Education
High School Diploma
Skills
Telephone etiquette
Appointment scheduling
Medical terminology
Insurance verification
Scheduling appointments management
Data entry efficiency
Patient care coordination
Patient flow management
Patient relations
Patient care
Payment collection
Professionalism and ethics
Medical billing
Detail-oriented approach
Electronic health records handling
Effective written and verbal communication
Conflict resolution strategies
Insurance verification expertise
Phone etiquette maintenance
X-ray development
Patient education
Insurance billing
Time management mastery
Patient information maintenance
Organizational skills development
Charting
Service promotion
Inventory control management
Active listening
Healthcare compliance
Medical front desk management
Chiropractic techniques
Marketing and promotion
Therapy delivery
Billing support
Inventory restocking and oversight
Front desk administration
Healthcare
Medical terminology proficiency
Electric muscle stimulation
Treatment tracking
Critical thinking
Patient scheduling
Relationship building
Flexibility and adaptability
Data entry
Clear communication
Patient support
Payment processing
Treatment room preparation
Decision-making
Patient registration
Vital signs documentation
Vital sign monitoring
Office support
Updating medical records
Medical assistant
Standards compliance
Electric nerve stimulation
Electronic charting
Resource management
Patient chart tracking
Quality control
Advising patents
Medical records management
Procedure assistance
X-ray processing
Patient assessments
Patient interviewing
Conflict resolution
Vitals collection and documentation
Examination preparation
Operating EKG equipment
Type coding
Coordinating drug refills
Insurance claims
Medical procedures
Timeline
Office Manager
Mark Harber, MD
04.2012 - 11.2022Read More
Cleaner
Tracy King's Cleaning
01.2008 - CurrentRead More
Chiropractic Assistant
Edward T. Johnson DC
06.2005 - 11.2017Read More
AD Harris High School
High School Diploma
Read More