Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy Knox

Gloster ,MS

Summary

With a proven track record at Dixon Correction Institute, I excel in crisis intervention and relationship building, enhancing safety and supporting reintegration efforts. My expertise in correctional facility procedures and mental health awareness, coupled with a knack for conflict resolution, significantly contributes to operational efficiency and a positive, secure environment.

Overview

7
7
years of professional experience

Work History

Senior Prison Officer

Dixon Correction Institute
06.2017 - 11.2020
  • Assisted in crisis situations, utilizing de-escalation techniques to maintain a safe environment for all involved parties.
  • Developed strong relationships with community partners to support prisoner reintegration efforts upon release.
  • Managed emergency response teams during critical incidents, coordinating efforts to maintain order and control within the facility.
  • Addressed disciplinary issues promptly, conducting fair hearings in accordance with established policies and procedures.
  • Maintained safety and security within the prison facility through diligent supervision and adherence to protocols.
  • Promoted a culture of accountability through consistent enforcement of rules/regulations among both staff membersinmates.
  • Optimized operational efficiency by regularly reviewing policies/procedures for their effectiveness in maintaining safety/security requirements.
  • Facilitated open communication between staff, inmates, and external agencies to foster an atmosphere of trust and transparency.

Psychiatric Technician

Eastern Mental Health Facility
02.2014 - 12.2016
  • Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
  • Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
  • Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
  • Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
  • Charted on each patient daily.
  • Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.
  • Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques.

Assistant Manager

Freds
03.2015 - 04.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Education

High School Diploma -

North Pike High School
Summit, MS
05-2007

Skills

  • Restorative justice
  • Correctional facility procedures
  • Safety and security enforcement
  • Conflict resolution skills
  • Mental health awareness
  • Observation
  • Inmate monitoring
  • Relationship building and management
  • Self-defense tactics
  • File and record maintenance
  • Surveillance
  • Mentorship
  • Crisis intervention training
  • Excellent problem solver

Timeline

Senior Prison Officer

Dixon Correction Institute
06.2017 - 11.2020

Assistant Manager

Freds
03.2015 - 04.2016

Psychiatric Technician

Eastern Mental Health Facility
02.2014 - 12.2016

High School Diploma -

North Pike High School

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Tracy Knox