Tracy Kolden
Duluth,MN
Summary
Service Delivery Coordinator with a proven track record at CenturyLink excelling in workflow coordination and customer service. Demonstrated adaptability by transitioning to remote work, surpassing monthly goals. Skilled in documentation and teamwork, I bring a professional demeanor and self-motivation to every challenge.
Overview
26
26
years of professional experience
Work History
Service Delivery Coordinator
Centurylink Telephone Company
11.1998 - 01.2025
- Coordinated the install of new telephone services
- Issued change orders, disconnections, and record orders
- Pulled daily reports
- Route work into office work queues
- Provided support for customers, troubleshooting ordering issues, service problems, billing issues
- Provided training to peers
- Assisted IT to create BOTS to run manual work
- Oversaw several company email boxes to assure quick responses
- Worked remotely and independently from home for 4 years
- Exceeded monthly goals for calls answered, orders issued, closed time, and order errors
- Multitasking work while on queue for customer calls
- Often given additional tasks by management due to my abilities to learn new systems, handle additional responsibilities, and my commitment to follow through
Education
Some College (No Degree) - General
Lake Superior College
Skills
- Documentation skills
- Escalation management
- Paperwork processing
- Workflow coordination
- Active listening
- Teamwork and collaboration
- Task prioritization
- Multitasking
- Professional demeanor
- Reliability
- Time management abilities
- Adaptability and flexibility
- Self motivation
- Customer service
Work Goals
Retired from CenturyLink in January 2025. Would like to incorporate a part time job utilizing and expanding my work skills.
Timeline
Service Delivery Coordinator
Centurylink Telephone Company
11.1998 - 01.2025
Some College (No Degree) - General
Lake Superior College
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