Shanoi Stewart
Hollywood,FL
Summary
Excellent worker who succeeds in positions of authority. Open to new learning conditions and jobs that helps better my insight. Ready to coordinate with others in specific situations to make a fruitful organization. Reliable and dependable, giving assistance at whatever point and any place it is required. Functions admirably under tension. Gifted at critical thinking and compromise to guarantee fair treatment all through the work environment.
Overview
5
5
years of professional experience
Work History
Service Delivery Coordinator
Floor & Decor
05.2023 - Current
- Coordinated with cross-functional teams for successful project completion, ensuring timely and quality services.
- Managed delivery schedules by communicating with both suppliers and customers.
- Maintained thorough records of transactions, deliveries, and requests.
- Identified areas of improvement in service delivery processes, implementing changes that led to increased efficiency.
- Provided ongoing support to clients, addressing concerns promptly and ensuring high levels of satisfaction.
- Enhanced communication between departments, leading to smoother operations and better service delivery.
- Evaluated vendor performance regularly to ensure alignment with company expectations and prompt resolution of any issues.
Storage Buy Specialist
Floor & Decor
06.2022 - 05.2023
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through communication.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' products and orders were serviced to fit requested requirements.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
Decor Specialist
Floor & Decor
06.2021 - 06.2022
- Resolved customer complaints promptly by addressing concerns professionally and offering effective solutions.
- Developed innovative design concepts for both residential and commercial projects, catering to a diverse clientele with varied preferences.
- Enhanced customer satisfaction by providing expert guidance on color schemes and home decorating trends.
- Worked thoroughly with my team to ensure product was packed out and department was maintained for easier customer interactions.
Customer Service Associate Cashier
Winn Dixie
12.2020 - 08.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
- Efficiently managed register functions such as opening/closing procedures, drawer audits, and cash handling best practices.
- Maintained a clean and organized work space, ensuring a positive environment for both customers and colleagues.
- Trained new employees in cashier procedures and company policies, promoting a consistent customer experience across all team members.
Fresh Food Associate
Amazon Fresh
04.2020 - 02.2021
- Efficiently restocked produce section during busy hours, minimizing disruptions to customer shopping experiences.
- Categorized items properly on shelves to facilitate easy navigation for customers while shopping.
- Rotated perishable foods effectively, reducing waste and ensuring product freshness.
Cashier
Winn Dixie
02.2019 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Criminal Justice
Florida International University
Miami, FL07.2023
High School Diploma -
Miami Lakes Educational Center And Technical College
Hialeah, FL06.2019
Skills
- Customer Relations
- Documentation skills
- Invoicing understanding
- Schedule Management
- Paperwork Processing
- Workflow Coordination
- Delivery Management
- Critical Thinking
- Active Listening
- Problem-solving abilities
- Computer Proficiency
- Expert Problem Solving
- Proficiency in Relevant Software
- Cash Handling
- Team Leadership
- Recruitment and Onboarding
Timeline
Service Delivery Coordinator
Floor & Decor
05.2023 - Current
Storage Buy Specialist
Floor & Decor
06.2022 - 05.2023
Decor Specialist
Floor & Decor
06.2021 - 06.2022
Customer Service Associate Cashier
Winn Dixie
12.2020 - 08.2021
Fresh Food Associate
Amazon Fresh
04.2020 - 02.2021
Cashier
Winn Dixie
02.2019 - 08.2019
Bachelor of Science - Criminal Justice
Florida International University
High School Diploma -
Miami Lakes Educational Center And Technical College