Tracy Koulikov
Edinburg,TX
Summary
Results-driven marketing professional and strategic thinker within the beauty industry at Boom by Cindy Joseph. Proven track record in leading digital marketing projects, enhancing customer support, and driving sales. Adept at strategic planning, team leadership, organization and fostering customer-centric innovation.
Overview
20
20
years of professional experience
Work History
Co-Owner of Koulikov Grappling Academy
Koulikov Grappling Academy
01.2022 - Current
- Manage day-to-day operations along with scheduling upcoming seminars, super fights and private lessons.
- Maintain inventory of gear and merch
- Oversee financial management tasks, including budgeting, forecasting, and cash flow optimization along with maintaining the accounting/payroll portion of the business.
- Assisting with Social Media Branding along editing videos and image assets
Project Manager
Boom by Cindy Joseph
11.2020 - 03.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Managed digital marketing campaigns, including social media, email marketing, and SEO.
- Worked with our Product Dev Team with producing assets for ongoing website design and testing.
- Established effective communication among team members and outside agencies for enhanced collaboration and successful project completion.
- Analyzed campaign performance metrics and optimized strategies for improved results and testing ideas.
- Conducted weekly meetings with creative teams to develop engaging content for digital platforms along with our outside Agency Ads Team, Google/Amazon Team and Product Dev.
Senior Customer Support Agent
Boom by Cindy Joseph
06.2017 - 11.2020
- Enhanced customer satisfaction by promptly addressing and resolving support inquiries.
- Contributed to the development of internal training materials, boosting team efficiency in assisting customers more effectively.
- Assisted customers through multiple channels including phone, email, live chat, and social media platforms for increased accessibility and convenience.
- Participated in ongoing professional development to stay current with industry best practices, company policies, and product updates.
Phlebotomist - EKG Tech
St. Anthony Community Hospital
11.2014 - 08.2020
- Enhanced patient experience through compassionate care and communication during blood draw procedures and EKG testing.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Senior Sales Executive - Car Sales Division
Enterprise Rent a Car
09.2004 - 04.2009
- Built strong relationships with clients, leading to repeat business and referrals.
- Delivered exceptional service, consistently meeting or exceeding performance metrics.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Exceeded monthly quotas consistently by effectively managing time and prioritizing tasks aligned with organizational objectives.
- Implemented strategies for upselling and cross-selling, maximizing sales revenue opportunities.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
Education
Bachelor of Science - Business Management With Minor in Economics
Indiana University of Pennsylvania
Indiana, PASkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Timeline
Co-Owner of Koulikov Grappling Academy
Koulikov Grappling Academy
01.2022 - Current
Project Manager
Boom by Cindy Joseph
11.2020 - 03.2024
Senior Customer Support Agent
Boom by Cindy Joseph
06.2017 - 11.2020
Phlebotomist - EKG Tech
St. Anthony Community Hospital
11.2014 - 08.2020
Senior Sales Executive - Car Sales Division
Enterprise Rent a Car
09.2004 - 04.2009
Bachelor of Science - Business Management With Minor in Economics
Indiana University of Pennsylvania
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