Tracy Kuo
Santa Barbara,CA
Summary
Detail-oriented Medical Assistant with 1.5 years of experience in fast-paced clinical environments. Expertise in building patient relationships, educating clients on treatments, and facilitating informed care decisions. Strong clinical knowledge complemented by effective communication and problem-solving skills. Aspiring to leverage this background in a Medical Sales role to enhance client engagement and promote product adoption.
Overview
6
6
years of professional experience
Work History
Dermatology Medical Assistant
Kind Dermatology and Medical Spa
Santa Barbara, CA
08.2024 - Current
- Strengthened patient relationships by clearly explaining treatment options, enhancing understanding and adherence to dermatologic care plans
- Built strong patient relationships by explaining treatment options, increasing patient understanding and adherence to dermatologic care plans
- Handled patient inquiries and concerns both in-person and over the phone, strengthening trust and long-term patient relationships
- Managed high patient volume in a fast-paced clinical environment while maintaining high satisfaction and retention
- Coordinated prior authorizations and prescription fulfillment, ensuring timely access to treatments through effective navigation of insurance processes
- Coordinated prior authorizations and prescription fulfillment, navigating insurance processes to ensure timely access to treatments
- Addressed patient inquiries and concerns in-person and over the phone, fostering trust and supporting long-term patient relationships
Gastroenterologist Shadow
LA Gastroenterology
Los Angeles, CA
06.2023 - 07.2023
- Shadowed diagnostic decision-making and treatment planning processes in a clinical setting
- Observed physician-patient interactions to learn effective communication of complex medical information
- Acquired foundational knowledge of gastrointestinal conditions and therapies
Sales Associate
SkinDeep Salon
Santa Barbara, California
03.2022 - 09.2022
- Managed high-volume client interactions daily, consistently achieving or surpassing sales targets.
- Developed rapport with clients to uncover concerns and align them with suitable treatments and products.
- Resolved customer concerns and service issues by identifying solutions and maintaining client satisfaction
- Addressed customer concerns and service issues by providing tailored solutions and ensuring client satisfaction.
- Managed point-of-sale transactions accurately while maintaining a fast-paced, client-facing environment
- Collaborated with estheticians and staff to coordinate services.
Plastic Surgery Medical Intern
Shanghai WorldPath Clinic International
Shanghai, China
06.2020 - 08.2020
- Assisted physicians during patient consultations and procedures, facilitating informed aesthetic treatment decision-making
- Managed inventory of medical supplies and products, ensuring accurate tracking and consistent availability
- Maintained detailed patient records, ensuring accuracy and compliance in documentation
- Prepared and sterilized surgical instruments, enhancing efficiency and safety of clinical operations
Education
B.S. - Biological Sciences
University of California
Santa Barbara, CA08-2024
Skills
- Patient Care
- Treatment Administration
- Clinical documentation
- Electronic Health Records
- Patient Education
- Patient Care Support
- Microsoft Excel
- CRM Systems
- Cross-functional Collaboration
- Verbal communication
- Active Listening
Passions
- Meditation
- Fitness & Weightlifting
- Speech & Debate Team
- Self Improvement
Leadership Experience
- Social Media & Events Coordinator, Self Improvement & Discipline Club, UCSB
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Affiliations
- Volunteer Crisis Counselor, Didi Hirsch Mental Health Services Los Angeles
- Emergency Department Volunteer, Cottage Health Santa Barbara
- Animal Shelter Volunteer, Bunnies Urgently Needing Shelter Santa Barbara
Timeline
Dermatology Medical Assistant
Kind Dermatology and Medical Spa
08.2024 - Current
Gastroenterologist Shadow
LA Gastroenterology
06.2023 - 07.2023
Sales Associate
SkinDeep Salon
03.2022 - 09.2022
Plastic Surgery Medical Intern
Shanghai WorldPath Clinic International
06.2020 - 08.2020
B.S. - Biological Sciences
University of California