TRACY L. AUSTIN
Gerlaw,IL
Summary
Detail-oriented Senior Quality Assurance Engineer with expertise in Software Development Lifecycle (SDLC) and Software Testing Lifecycle (STLC). Skilled in test strategy development, requirements analysis, API testing, and User Acceptance Testing (UAT). Experienced in collaborating with stakeholders to ensure software quality and compliance in Agile environments. Proficient in Workday, PeopleSoft HCM, Jira, Azure DevOps, and SQL.
Overview
26
26
years of professional experience
Work History
Quality Assurance Engineer (Contract)
Multi Service Aviation
07.2026 - Current
- Support end-to-end testing efforts to validate functionality, business rules, system workflows, and data integrity.
- Develop comprehensive test plans, test scenarios, and validation strategies supporting Merchant, Account, and Credit Card systems.
- Supported end-to-end testing to validate functionality, business rules, and data integrity.
- Collaborate with stakeholders and development teams to identify risks and ensure successful implementation of system enhancements.
- Document testing results, defects, and recommendations to enhance production readiness and maintain software quality.
- Maintain testing artifacts, process documentation, and compliance-related support materials.
Senior Quality Assurance Engineer
RSM US
01.2004 - 01.2025
- Applied quality assurance methodologies throughout the Software Development Lifecycle (SDLC) and Software Testing Lifecycle (STLC) to support enterprise-wide implementations, upgrades, system enhancements, and compliance initiatives.
- Developed and executed test plans, test strategies, test cases, and test scripts for Workday, PeopleSoft, Payroll, Benefits, Compensation, and Financial applications.
- Analyzed business requirements, user stories, technical specifications, and process documentation to ensure comprehensive test coverage.
- Executed functional, regression, integration, end-to-end, and User Acceptance Testing (UAT) activities, ensuring quality and reliability of enterprise systems and business-critical applications.
- Designed and executed integration testing for Workday, PeopleSoft, payroll interfaces, vendor integrations, financial data feeds, HR data exchanges, and downstream applications to validate end-to-end processing and data accuracy.
- Performed API testing and web services validation using Postman to verify business rules, service functionality, application interfaces, request and response accuracy, and system integrations.
- Led testing efforts for Workday implementations, compensation initiatives, reporting solutions, payroll enhancements, benefits administration projects, and system upgrades.
- Validated employee, payroll, compensation, benefits, and financial data, ensuring accuracy and consistency across multiple integrated enterprise applications.
- Performed Open Enrollment testing to validate eligibility rules, benefit configurations, vendor file interfaces, enrollment processing, and employee elections.
- Supported PeopleSoft-to-Workday implementation testing, validating inbound and outbound integrations, employee data conversions, benefit enrollments, and vendor interfaces.
- Created comprehensive test documentation, validation evidence, and quality metrics, facilitating clear stakeholder communication and enhancing transparency in testing processes.
- Managed defects within Jira and Azure DevOps, including identification, documentation, prioritization, retesting, and closure verification.
- Conducted root cause analysis and collaborated with developers, HR, Payroll, Finance, and business stakeholders to resolve system defects and process issues.
- Participated in Agile ceremonies including sprint planning, backlog refinement, requirements reviews, defect triage sessions, and release readiness meetings.
- Coordinated testing activities across multiple business functions to ensure successful project delivery and production deployment.
Payroll Specialist
RSM US
01.2001 - 01.2004
- Processed payroll activities for a large multi-state employee population while ensuring compliance with company policies and regulatory requirements.
- Executed payroll validation to ensure accuracy of earnings, deductions, taxes, and garnishments.
- Generated payroll reports, reconciliations, audit documentation, and compliance-related reporting.
- Partnered with HR, Finance, and IT teams to identify and resolve payroll-related issues and data discrepancies.
- Supported payroll system upgrades, testing efforts, enhancements, and process improvement initiatives.
- Collaborated with HR, Finance, and IT to resolve payroll-related issues and correct data discrepancies.
- Supported testing and validation of payroll system changes to enhance operational efficiency and accuracy.
Education
Associate of Applied Science (A.A.S.) - Accounting Specialist
Black Hawk College
Moline, IL05-2001
Skills
- Workday
- PeopleSoft HCM
- API Testing
- Postman
- SQL
- Defect Tracking & Reporting
- Jira
- Azure DevOps (ADO)
- Enterprise System Integrations
- Data validation techniques
- Data reconciliation methods
- Microsoft Excel (Advanced)
- Microsoft Office Suite
- Smartsheet
- SharePoint
Timeline
Quality Assurance Engineer (Contract)
Multi Service Aviation
07.2026 - Current
Senior Quality Assurance Engineer
RSM US
01.2004 - 01.2025
Payroll Specialist
RSM US
01.2001 - 01.2004
Associate of Applied Science (A.A.S.) - Accounting Specialist
Black Hawk College