TRACY LAWLER
West Palm Beach
Summary
Friendly and Enthusiastic, Able to learn new tasks quickly. Proficient in growing key customer relationships. Able to represent establishment with a friendly, professional demeanor at all times. Strategic leader dedicated to excellence, efficiency and readiness. Excelled at providing teams with support, resources and motivation to succeed. Demonstrated success in training team members, conducting evaluations and reviewing records. Excellent attention to detail and strong organizational skills. Safety-driven and disciplined with a remarkable work ethic.
Overview
15
15
years of professional experience
Work History
Shift Leader
Dunkin
Juno Beach, FL
02.2023 - Current
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development
Supervisor of Operations
RGF ENVIROMENTAL
Riviera Beach, FL
11.2019 - 09.2020
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Maintained cleanliness and organization of warehouse workspace, working closely with employees to systemize tasks.
- Eased team transitions and new employee orientation through effective training and development.
- Kept tracked of all products assemble, by each employee on each product line.
Cashier/ Freight Attendant
Dollar Tree
West Palm Beach, FL
07.2018 - 03.2020
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Answer questions regarding the store and its merchandise
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Team Leader
Burger King
Riviera Beach, FL
08.2009 - 01.2016
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Education
High School Diploma -
Survivor Charter School
West Palm Beach, FL05.2004
Skills
- Teamwork and Collaboration
- Telephone Etiquette
- Material Handling
- Proper Storage Procedures
- Attention to Detail
- Recordkeeping and Confidentiality
- Data Entry
- Operations Support
- Verbal and Written Communication
Timeline
Shift Leader
Dunkin
02.2023 - Current
Supervisor of Operations
RGF ENVIROMENTAL
11.2019 - 09.2020
Cashier/ Freight Attendant
Dollar Tree
07.2018 - 03.2020
Team Leader
Burger King
08.2009 - 01.2016
High School Diploma -
Survivor Charter School