Tracy Lawrence
Dekalb,IL
Summary
Dynamic professional with expertise in inventory management and customer relations. Successfully established a parts department, achieving 100% inventory accuracy through meticulous audits and collaboration with service teams to promptly resolve equipment issues. Focused on enhancing operational efficiency and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Parts Counter; Rental Coordinator; PM Service Writer; Warranty
Altorfer Caterpillar Dealership
Naperville, Illinois
06.2015 - Current
- Established parts department at new Naperville rental store.
- Identified customer part needs using SIS and Allied Products resources.
- Advised customers on related parts, including gaskets, seals, and hardware.
- Informed customers about new parts services and merchandising programs.
- Recommended suitable part substitutions to minimize equipment downtime.
- Managed shipping, receiving, and inventory for all parts effectively.
- Collaborated with service departments to resolve equipment-related issues promptly.
- Achieved 100% accuracy in inventory management through regular audits.
Dispatch Clerk
Nation Pizza & Foods
Schaumburg, IL
05.2014 - 02.2015
Materials Specialist; Assembly and Test Specialist; Material Handling Specialist
Caterpillar
Decatur, IL
07.2011 - 04.2014
- Tracked incoming trailers to ensure timely delivery of parts to assembly lines.
- Managed material handling specialists for efficient replenishment of core parts at assembly lines.
- Oversaw forklift drivers to facilitate parts delivery and storage between yard and assembly line.
- Developed shift reports to identify parts needing immediate storage, maintaining 24-hour processing goals.
- Ensured quality control of yard materials to prevent issues with parts or packaging.
- Certified as Caterpillar assembler through training for small off-highway trucks.
- Collaborated with planner for setup of new 797-fabrication line.
- Only materials handling specialist on 797-fabrication line across all shifts.
Skills
- Customer relationship management
- Parts ordering for down and equipment maintenance
- Customer service and support
- Inventory management
- Problem solving
- Team collaboration
Timeline
Parts Counter; Rental Coordinator; PM Service Writer; Warranty
Altorfer Caterpillar Dealership
06.2015 - Current
Dispatch Clerk
Nation Pizza & Foods
05.2014 - 02.2015
Materials Specialist; Assembly and Test Specialist; Material Handling Specialist
Caterpillar
07.2011 - 04.2014