Tracy L Dorgan
Davenport Community School District
Davenport,Iowa
1
Certification
25
years of professional experience
Work History
Head Custodian
11 Years 7 Months- As the lead custodian for Buffalo Elementry School, I have a variety of responsibilities directly related to the operation of the school. I am team lead for the custodial staff which includes training, follow up on tasks, and scheduling. I follow a nightly cleaning schedule. I am responsible for securing the building, and alarm at night.
- In addition to general cleaning, I also handle small equipment repair and building maintenance. Lawn care, snow removal, and other seasonal activities. Managing and maintaining all equipment in the school. This includes preventative maintenance for both large and small equipment.
- I work directly with teachers and administrative staff for after school hours events, daily issues, scheduled events during the school day.
- I have relevant training in Health and Safety from Scott County, and Head/Lead Class certificate from Davenport Schools.
Site Assistant
10 Months- General assistant to skilled workers on an industrial refinery. Assessed building plans to draw proper materials and equipment. Transportation of materials, and equipment to work site. Loading and unloading of work site materials. Assisted in required tool and equipment setup. Pipe cutting. Assembly of supports for large pipe structures. Required to follow detailed instructions and job site plans.
Customer Service
1 Year 8 Months- Customer Service & Accounting
- Frequently interact with customers over the phone, and in person. Provide information about all products and services that we offer. I actively assess customer needs and prioritize data entry to ensure customer satisfaction. Beyond general customer service I am responsible for many aspects of customer accounts including: processing orders; inbound and outbound calls; recorded details of all customer interactions; determine charges for services; collection communications; collected deposits and payments; and arranged billing.
Owner
3 Years- I owned Carole's Tap and was responsible for all aspects of the business operation. I built close relationships with product vendors. I worked directly with vendors, accountants, bankers, local officials, and health inspectors in order to build a strong foundation of management skills. Tracking and accounting for all sales, deposits, and product usage. Payroll and scheduling for employees. I was also responsible for daily cleaning, food prep, cooking, and serving.
Inside Sales
4 Years 9 Months- In a small office environment I was a responsible for many areas from customer contact to inventory. I communicated closely with vendors to ensure up to date product knowledge of security, surveillance systems, and locksmith products. Inside sales via inbound-outbound telephone, email, and walk-ins. All aspects of order fulfillment including computer order entry, picking, packing, and shipping in a warehouse environment. Receiving product along with daily and monthly inventory to ensure proper product counts.
Cashier
9 Months- Cashier responsible for cash handling and customer service with an excellent cash handling record.
Service Advisor
7 Months- Communicating with customers in order to properly set appointments for all vehicle services and maintenance. Writing all work orders for mechanics, overseeing work completed, and corresponding with separate departments to ensure complete work in a timely manner. I also took care of customer billing and collecting payments for all services.
Automobile Accounting
1 Year- I worked internally to prepare all used car paperwork for internal use, bank loans, and License and Title. Ensured accurate data processing for submission to banks and various DMVs. Reconciled car inventory accounts to ensure proper vehicle costs, and prepared wholesale car sales for auctions. Processed sales commissions for payroll for all car sales
Education
Diploma - Business
Skills
Accounting practices and cash handling Automotive sales expertise Cleaning services and meal preparation Customer relations and inside sales Data entry and order processing Payroll management Receiving operations and shipping logistics Surveillance monitoring and maintenance
Carpet maintenance
Sanitation methods
snow clearing
Health and safety management
waste management
window washing
Sanitation protocols
Groundskeeping
Wall wash lighting
scheduled maintenance
Project scheduling
Furniture relocation
Facility management
Facility operations
Supply chain management
Pest management
Graffiti cleaning
Opening and closing procedures
Facility maintenance
Stock control
Client support
Analytical thinking
Time efficiency
Detail-oriented
Task management
Accountable
cleaning procedures
Customer service
Floor maintenance
Collaborative teamwork
Landscaping services
Custodial equipment operation
housekeeping expertise
Client relations
Plumbing fundamentals
Equipment sanitation
Occupational safety compliance
machine operation
Hazardous material handling
Waste management
Mechanical repair
Task prioritization
Chemical management
Staff development
Maintenance expertise
Incident reporting
Crew management
Preventive maintenance programs
floor finishing
endurance
Event setup and teardown
Work order management
Equipment maintenance
policy compliance
Property inspection
Crisis management
Equipment evaluation
Work order analysis
lawn care
Personal Information
Driving License: Drivers License, Iowa, Class C - Non-commercial-Operator: Motorcycle
Certification
Transportation Worker Identification Credential (TWIC), TSA, 2014
Interests
I love the outdoors
making new friends
and helping people around me. Most summer weekends you'll find me camping with friends
family
and my dogs.
Timeline
Head Custodian
Davenport Community School District
04.2015 - CurrentRead More
Site Assistant
Performance Contractors
12.2013 - 10.2014Read More
Customer Service
IA/IL Termite and Pest Control
01.2012 - 09.2013Read More
Owner
STAC LLC
12.2008 - 12.2011Read More
Inside Sales
IDN H Hoffman
01.2004 - 10.2008Read More
Cashier
Hy-Vee
06.2003 - 03.2004Read More
Service Advisor
Buysse Dodge
10.2002 - 05.2003Read More
Automobile Accounting
Green Chevrolet
10.2001 - 10.2002Read More
Davenport West High
Diploma from Business
Read More